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New connections and relocations

From tailored electricity and gas plans to energy solutions for today and the future, AGL is ready to work with your business. Whether it’s an upgrade, new connection or a relocation, our Business New Connections team will ensure a seamless process.

A man sitting at an office desk, talking on a mobile phone and looking out the window New connections and relocations

Get set up

New connections and relocations do not need to be stressful. With AGL, our simple process for new and existing connections will have you up and running in no time.

Woman standing up in her home office working on a tablet device. Customer getting set up

New connections and upgrades

Contact AGL

Call 1300 001 031 at least 4 weeks before you want to be connected and request your new connection or upgrade.

Connection details

Our team will send your energy contract with your connection details. If it's a new connection, a National Meter Identifier (NMI) will be allocated.

Meter installation

Once you return the signed energy contract, our team will be in touch to arrange a time for meter installation.

Keep up to date with your service request

To ensure you know exactly what is happening with your request, our team will keep you updated via SMS and email. You will also receive a dedicated contact phone number and email address so you can chat directly to one of our connection experts.

Smiling male customer service representative using a headset while working on computer. Customer service representative on a call

Relocations and existing connections

Contact AGL

Call 1300 793 477 at least 4 weeks before your move and request relocation of your existing connection.

Provide your NMI details

Confirm with our team the date you wish to commence the connection and your NMI details.

Get connnected

Once we perform the relevant checks, your energy service for your new premises will be switched on.

AGL will look after you

Get your energy needs sorted with AGL. Contact our team today to get set up.