AGL's response to the COVID-19 pandemic

Dear Valued Suppliers,

As the impact of the Coronavirus (COVID-19)increases, we want to reassure you that we’re working hard to do everything we can to be prepared. The nature of our business means that we plan for unexpected events to ensure we can fulfil our responsibility as an essential service provider.

We’re prioritising the health and wellbeing of our people and our Suppliers’ people, and although it is evolving as the situation evolves, we would like to share our COVID-19 response with you.

  • We now have office based people working from home with only people critical to our operations continuing to work at AGL offices and sites, and we have closed our offices to the public with no visitor access;
  • We have enacted policies in line with government and public health guidelines, including rules relating to social distancing, large gatherings; and travel restrictions have been put in place until further notice; and
  • We’re also offering support for small business suppliers with our commitment to:
  • Pay small businesses within 14 days to lend support as the economy is hit by the impacts of the COVID-19;
  • Consider alternative products and arrangements as a result of issues with delivery and service arrangements; and
  • Where contracts are expiring soon, we will consider continued arrangements to assist through this time.

To ensure the continued safety of our people and our Suppliers, we require that all people visiting AGL sites are healthy. People who are not feeling well, have a fever or a slight cough are not to come to site and should remain home under the current self-isolation guidelines issued by government and public health bodies. We seek your support to ensure that your people only visit AGL sites if it is absolutely required and follow our requirements on health and wellbeing.

Where to get help

  • Accounts Payable – please send your queries to;
  • Small Business Payment Terms - If you have fewer than 20 employees, please email us to request the registration form at; or
  • For all other queries in relation to COVID-19 impacts, your Procurement Representative or email

We will continue to assess the situation and update our policies and procedures as this situation evolves, thank you for your ongoing support during this time.


Everything we do complies with the highest standards of compliance and ethics, always respecting our code of conduct.

  • We expect our Suppliers to comply with these standards always respecting our Supplier Code of Conduct.
  • We strive to build sustainable and added-value relationships with our Suppliers.
  • We believe in the power of our supply base as a way to unlock growth that benefits both parties.
  • We continue to drive quality improvements for what we procure.
  • We support our actions with strong policies, standards, processes, and behaviours.

For more information please review the AGL Supplier Code of Conduct.

AGL has partnered with SAP Fieldglass®, SAP Ariba® and SAP S/4HANA® to fulfill our vision of moving away from paper and manually transmitted documents. These enhancements will enable us to ‘Source faster, buy easier and pay right’ using standardised processes and platforms.

Corporate and Gas & Renewable Suppliers

Suppliers for AGL’s Corporate and Gas & Renewable sites are going live with the SAP Fieldglass®, SAP Ariba, and SAP S/4HANA® processes from 1st November 2018.

Loy Yang and AGL Macquarie Suppliers

Suppliers for AGL’s Loy Yang and Macquarie sites will go live with the SAP Fieldglass®, SAP Ariba®, and SAP S/4HANA® processes from 1st May 2019. Until this date or notified otherwise please continue with current processes.

For our systems to work smoothly and to ensure Suppliers get paid on time AGL has implemented a ‘No PO / No Pay’ policy. Suppliers who do not quote the relevant PO number on their invoice may have the invoice returned delaying payment.

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Are you a Contractor?

A place for current and future contracting partners to request and obtain HSE related information. Visit the portal below.

Becoming an AGL Supplier

Interested in becoming an AGL Supplier?

  • Please complete the Expression of Interest form on the link below. By registering, you are also agreeing to AGL’s Privacy Policy and Supplier Code of Conduct.
  • Once your expression of interest is received it will be forwarded to the most appropriate AGL Procurement person. We will only respond to your Expression of Interest if there is an opportunity for you to conduct business with AGL.

Interested in participating in an AGL Sourcing Event?

  • AGL now uses Ariba for all AGL sourcing and contract activities. Supplier participation to AGL Sourcing Event will be by AGL email invitation only.
  • AGL email invitation to Suppliers will provide instructions on how you can register in Ariba or review and choose whether to participate in an AGL Sourcing Event.
  • All Suppliers intending to participant in an AGL Sourcing Event will be required to register in Ariba. Supplier registration in Ariba AGL Sourcing and Contract is free.

If you are interested in becoming an AGL Supplier, click on the button below.

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Small Business Payment Terms

In 2017, AGL became a signatory to the Australian Supplier Payment Code developed by the Business Council of Australia. This provides Small Business Suppliers with a standard payment term of 30 days from valid invoice receipt.

How do I register for the Small Business Payment Terms Option?

If you have fewer than 20 employees, please email us to request the registration form at

Once you have completed and returned the form, and AGL is satisfied that you meet the requirements, your payment terms will be changed to 30 days from invoice and you will be notified via return email.

What are AGL’s current Payment Terms?
  • 32 days from end of month for Suppliers with 20 employees or more
  • 30 days from invoice for approved Small Business Suppliers with fewer than 20 employees (per process outlined on this page)
What if I don’t fall under any other category but would like my payment terms reviewed?

Please contact us at with your request.

Where can I find a copy of the code and see who else is a signatory?