Integrating sustainability into everything we do


AGL’s FY19 Annual Report has been prepared, for the first time, with reference to the International Integrated Reporting (IR) Framework. We have adopted this framework as we believe it provides a useful basis for disclosing how we create sustainable value for our shareholders and other stakeholders over time.

As a result of the adoption of Integrating Reporting principles, AGL is no longer publishing a separate, stand-alone Sustainability Report. However, operating our business sustainably and ensuring we continue to provide transparent disclosures about our sustainability performance for our stakeholders is still central to who we are.

Our Annual Report and its accompanying data centre form the primary source of sustainability performance data, but you can find additional information about our approach to particular topics on this website and in other reports.

Explore the road map to find out where to access information about our sustainability performance in the categories of Customers, Communities & Relationships, People, Environment, Infrastructure and Systems & Processes.

Customers

We are focused on delivering a consistently superior customer experience that meets the changing needs of our customers and generates long-term value. A summary of our performance during FY19 in relation to our customers is available in the Annual Report.

Policies

AGL has also established the following internal policy:

  • Domestic violence policy: ensures calls are transferred to hardship specialists, ensures the availability of flexible payment arrangements and debt relief on a case-by-case basis, and provides for additional steps being taken to protect account privacy.


Communities & Relationships

AGL strives to make a net positive social, economic and environmental contribution to the communities in which we operate. This requires genuine, effective engagement with all our stakeholders – including customers, the community, governments and regulators, investors, suppliers and partners, NGOs, and our people. A summary of our performance during FY19 in relation to the community and our relationships is available in the Annual Report.

Policies

AGL has also established the following internal policy:

  • Tax Risk Management Policy: sets out clear objectives and accountabilities for managing tax risk. The policy is endorsed by the Board and reviewed every two years.


People

We are focused on attracting, developing and retaining the right talent to build a safe, engaged and performance-driven culture. Our people are our greatest assets – that’s why we’re committed to making AGL a great place to work. A summary of our performance during FY19 in relation to our people is available in the Annual Report.

Policies

AGL has also established the following internal policies:

  • Parental Leave Policy: operates independently of any Government Paid Parental Leave schemes allowing for paid parental leave entitlements of 20 weeks.
  • Breastfeeding Policy: provides for lactation breaks and access to appropriate facilities for breastfeeding.
  • Family and Domestic Violence Policy: provides AGL employees with up to 10 days paid Domestic Violence Leave along with flexible work arrangements and access to counselling services through the Employee Assistance Program and a special Family and Domestic Violence hotline.


Environment

We’re taking action to responsibly reduce greenhouse gas emissions and manage our environmental footprint, while providing customers with secure and affordable energy. A summary of our environmental performance during FY19 is available in our Annual Report.

Performance

Information on how we are managing the transition to a low carbon future is available in our Annual Report, in line with the recommendations of the Taskforce on Climate-Related Financial Disclosures’ voluntary disclosure framework (TCFD Framework). The results of modelling the impacts of various carbon constraints on the National Electricity Market (NEM) and the AGL generation portfolio to 2030 are available in our FY19 Scenario Analysis special report.

Performance data relating to the following topics is available to view and download from our data centre:

Greenhouse gas emissions

Energy consumption and production

Environmental management

Air emissions

Water

Waste

You can also find out how we performed against our most recent environmental targets here.



Infrastructure

Australia’s energy sector is transitioning from a system dependent on ageing thermal generation assets to one characterised by renewable energy, lower emission technologies and energy storage. As the largest electricity generator in the National Electricity Market (NEM), we have a key role to play in ensuring that we manage our generation assets and gas supply efficiently to ensure security and reliability of supply for customers. A summary of the performance of our infrastructure during FY19 is available in the Annual Report.

Performance

Performance data relating to the following topics is available to view and download from our data centre:

You can also find out how we performed against our most recent infrastructure targets here.



Systems and Processes

AGL operates in a highly competitive environment. We differentiate ourselves by employing our systems, data capabilities and insights (including energy portfolio management and customer analytics) to manage risk, deliver strong customer products, manage costs and build our business for the future. A summary of our performance during FY19 in relation to systems and processes is available in the Annual Report.

Policies

AGL has also established the following internal policies:

  • Information Technology Policy
  • Information Security Policy
  • Cybersecurity Framework
  • Wholesale Risk Management framework
Performance

Performance data relating to the following topics is available to view and download from our data centre:

You can also find out how we performed against our most recent systems and processes targets here.

Further Information


Sustainability Framework

GRI Sustainability Reporting Standards (GRI Standards)

AGL’s FY19 reporting suite has been prepared in accordance with the GRI Standards: Core option.

The GRI Standards are designed to be used by organisations to report about their impacts on the economy, the environment and/or society. Further information about the GRI Standards is available at the GRI website.

A comprehensive GRI Index is included within AGL’s data centre, and details which topic-specific GRI Standards (and associated Disclosures) have been used, and the topic boundaries for each.

 

United Nations Global Compact (UNGC)

AGL is a signatory to the Ten Principles of the United Nations Global Compact (UNGC). These principles are derived from the Universal Declaration of Human Rights, the International Labour Organisation’s Declaration on Fundamental Principles and Rights at Work, the Rio Declaration on Environment and Development, and the United Nation’s Convention Against Corruption.

View our 2019 Communication on Progress here.

 

Assurance

We engaged Deloitte to undertake limited assurance over elements of AGL’s FY19 sustainability disclosures in accordance with the Australian Standard on assurance engagements ASAE 3000 Assurance Engagements other than Audits or Reviews of Historical Financial Information.

The assurance comprised Policies:

  • Assurance over AGL’s performance against the FY19 sustainability targets, and.
  • Assurance over our self-declaration that AGL’s sustainability disclosures have been prepared in accordance with the GRI Standards: Core option.

Full details of the assurance process and outcome are included in the Assurance statement.

 

Previous Sustainability Reports