AGL responds to the AER's Review of the Retail Guidelines

AGL welcomes the opportunity to comment on the Australian Energy Regulator’s (AER) Retail Guidelines Review Consultation Paper (the Guidelines Review), dated 12 November 2025.

AGL commends the AER’s ambitions to streamline the four energy retail guidelines and modernise the way that retailers interact with these regulatory instruments. Throughout this process, the AER staff have demonstrated their ongoing commitment to effective stakeholder engagement and meaningful consultation with industry. The Guidelines Review presents a timely opportunity for the AER to simplify the regulatory frameworks established under each retail guideline by reducing unnecessary prescription and removing duplication so that regulatory requirements are adaptable to an evolving energy market with changing consumer behaviours and preferences.  

Read the full submission (PDF).