AGL warns customers to be vigilant with password management
AGL is reminding all customers of the importance of taking steps to stay safe online.
AGL takes customer privacy and protecting customer data very seriously. AGL is aware of elevated levels of suspicious activity on its MyAccount platform. Based on current analysis it appears malicious actors have used stolen credentials acquired externally (such as usernames and passwords used elsewhere by customers) to log into a number of customer accounts.
We have communicated to potentially affected customers regarding the suspicious activity and to alert them to unusual activity on their account. As a precautionary measure, we have also placed a lock on these accounts which will require customers to reset their password in order to log into their account.
In the current environment, where customer data is more available due to recent large data breaches, cyber activity of this nature may become increasingly prevalent.
We would remind all AGL customers of the importance of using strong passwords, not reusing passwords and the availability of multi-factor authentication.
We have informed the Federal Government and relevant regulatory bodies, the Office of the Australian Information Commissioner and Australian Cyber Security Centre.
More information on keeping your information safe can be found here.