AGL launches personalised energy voice service for the Google Assistant

AGL has launched a new service that allows customers to manage their energy account with their voice using the Google Assistant.

Chief Customer Officer Melissa Reynolds said the ‘AGL Action’ would allow customers to perform a range of tasks like switching to electronic billing or checking their account balance without having to log into their online account or make a phone call.

“With so many of our customers owning smart phones we developed the AGL Action, so they could obtain information about their AGL bill and usage quickly and easily with their voice through the Google Assistant,” Ms Reynolds said.

“Any AGL customer with a compatible device including Android and iOS phones or smart speakers like Google Home or Google Home Mini can download the Google Assistant and start using the AGL Action.

“Once their AGL accounts are linked to the Google Assistant by going to Google Home or the Google Assistant, searching AGL and logging into their AGL accounts, all they need to do is say ‘Hey Google, talk to AGL’.

“When they receive a voice response from their phone or other device, they can ask questions about their electricity or gas bill.

“The advantage for customers is that they no longer have to log in to their AGL account or wait on the phone so it’s more convenient."

The questions customers can ask include:

  • ‘Ask AGL, what’s my account balance?’
  • ‘Ask AGL, what’s my bill amount?’
  • ‘Ask AGL, when my electricity bill is due?’
  • ‘Ask AGL, to give me an energy saving tip.’
  • ‘Ask AGL to switch me to e-billing.’

“We are excited to be the first energy company in the country to provide a service via the Google Assistant where we integrate the customers usage and billing status into the answer, ensuring AGL provides a more personalised service for our customers.”

For more information on the new AGL Action using the Google Assistant: www.agl.com.au/googleaction



About AGL

AGL is committed to helping shape a sustainable energy future for Australia. We operate the country’s largest electricity generation portfolio, we’re its largest ASX-listed investor in renewable energy, and we have 3.6 million customer accounts. Proudly Australian, with more than 180 years of experience, we have a responsibility to provide sustainable, secure and affordable energy for our customers. Our aim is to prosper in a carbon-constrained world and build customer advocacy as our industry transforms. That’s why we have committed to exiting our coal-fired generation by 2050 and why we will continue to develop innovative solutions for our customers.