AGL announces safety net for electricity customers

AGL has announced electricity customers will now be protected by a safety net that will automatically discount bills for standing offer customers.

The initiative ensures all electricity customers who remain on a standing offer for a year automatically get a better deal, bringing them more in line with the majority of AGL customers who are already on discounted market offers.

The new safety net means more than 150,000 household electricity customers across Australia will receive an average annual saving of between $50 - $180 off the standing offer, assuming average annual usage of 4.4 MWh on a peak only tariff.

The safety net will also protect small business electricity customers, with 27,000 to receive an average annual saving of between $120 - $340 off the standing offer, assuming average annual usage of 8.8 MWh on a peak only tariff.

Importantly, the safety net will occur automatically, without requiring customers to take action.

AGL Interim CEO Brett Redman, said the move will protect families and businesses across Australia and help address concerns on energy affordability.

“We understand the importance of energy affordability and the need to ensure customers are rewarded for their loyalty,” Mr Redman said.

“The safety net will protect AGL electricity customers and give automatic discounts to thousands of customers without them having to pick up the phone.

“At any time, customers can get in touch to seek a better deal and we encourage them to do so. The safety net is in place for customers who do not get in touch.”

The new measure follows efforts by AGL to proactively write to standing offer customers, urging them to seek a better deal. AGL will continue its commitment to provide standing offer customers with an annual plan review.

This is the next stage in AGL’s loyalty initiatives. AGL first began providing automatic discounts to standing offer customers in 2016. The measures announced today will take effect on 1 January, 2019.


AGL Safety Net – Automatic Electricity Discounts

Residential Small Business
VIC1 10% 10%
SA2 7% 7%
NSW2 10% 10%
QLD2 5% 5%

1 Discounts are off supply and usage charges and apply 1 January 2019
2 Discounts are off usage charges and apply 1 January 2019



About AGL

AGL is committed to helping shape a sustainable energy future for Australia. We operate the country’s largest electricity generation portfolio, we’re its largest ASX-listed investor in renewable energy, and we have more than 3.6 million customer accounts. Proudly Australian, with more than 180 years of experience, we have a responsibility to provide sustainable, secure and affordable energy for our customers. Our aim is to prosper in a carbon-constrained world and build customer advocacy as our industry transforms. That’s why we have committed to exiting our coal-fired generation by 2050 and why we will continue to develop innovative solutions for our customers.