AGL launches new service to help Victorians with their energy decisions

Victorians can drive further value from their digital electricity meters with the introduction today of an innovative new service which gives them greater insights into how much energy is being used in their homes.

Chief Customer Officer Melissa Reynolds said AGL Energy Insights would give AGL’s customers a breakdown of their energy consumption by appliance category.

“This service uses digital meter data and smart algorithms to provide customers with personalised estimates of how much energy is used in each category, the approximate cost and its contribution to their overall bill,” she said.

“At a time when temperatures are starting to drop across the state and customers see an impact on their energy costs, the launch of Energy Insights is timely.

“Eligible customers* will be receiving their Energy Insights report in line with their billing cycle over the coming weeks.

“We’re promoting it with an advertising campaign featuring a new television commercial which started screening across the state last night.

“Energy Insights will help our Victorian customers make more informed decisions about how and when they use their appliances.

”It will be rolled out in other states to customers with digital meters by September, along with a service for customers with less than 6 months history with AGL.”

Energy Insights was tested from July to October last year by 3,000 customers with digital meters in Victoria, New South Wales, Queensland and South Australia.

“While the Energy Insights breakdown is only an estimate, more than 60 percent of customers who provided feedback said they planned to or had already taken action based on the insights from the trial,” Ms Reynolds said.

“The new service has been introduced as part of our Customer Experience Transformation program and follows the introduction of self-service meter reads, which allow customers to read their own meters to keep up-to-date with costs and avoid estimated bills.”

The appliance categories are:

  • heating
  • cooling
  • electric water heating
  • lighting
  • pool pump
  • refrigeration
  • cooking
  • laundry and dishwasher
  • home entertainment
  • standby and always on
  • anything else

More information about this service can be found at: agl.com.au/yourenergyinsights

*Eligible customers include Victorian residential, non-solar, electricity customers who are on e-billing, with a digital meter and greater than six months tenure with AGL.



About AGL

AGL is committed to helping shape a sustainable energy future for Australia. We operate the country’s largest electricity generation portfolio, we’re its largest ASX-listed investor in renewable energy, and we have more than 3.6 million customer accounts. Proudly Australian, with more than 180 years of experience, we have a responsibility to provide sustainable, secure and affordable energy for our customers. Our aim is to prosper in a carbon-constrained world and build customer advocacy as our industry transforms. That’s why we have committed to exiting our coal-fired generation by 2050 and why we will continue to develop innovative solutions for our customers.