AGL has announced it will reward loyal Victorian standing offer customers with a Loyalty Discount.
In Victoria, we are announcing a 10 per cent discount off current usage and supply charges for standing offer customers who have been with AGL two years or more.
AGL offers a range of competitive market offers for customers to choose from.
We recognise, however, that many customers have not contacted their energy provider to explore better deals and remain on standing offers.
Melissa Reynolds, Chief Customer Officer said: “AGL wants to reward our customers and we recognise that not all our customers have the time to contact us for a better deal.
“We want to reward loyalty and so we are offering the Loyalty Discount to AGL customers who have been on standing offers and not taking advantage of discount offers for more than two years.
“The best thing about the Loyalty Discount is that it will apply automatically.” The discount will be applied to eligible customers on January 1, and continue for those customers for the next twelve months.
This won’t affect our concession customers on standing offers, who have been receiving an automatic discount since 2015, which was increased to 15% off usage, as part of AGL’s A Fairer Way package in March.
In addition, AGL is looking to implement a loyalty discount for standing offer customers in other States as part of its annual review of electricity prices.
AGL is committed to helping shape a sustainable energy future for Australia. We operate the country’s largest electricity generation portfolio, we’re its largest ASX-listed investor in renewable energy, and we have more than 3.6 million customer accounts. Proudly Australian, with more than 180 years of experience, we have a responsibility to provide sustainable, secure and affordable energy for our customers. Our aim is to prosper in a carbon-constrained world and build customer advocacy as our industry transforms. That’s why we have committed to exiting our coal-fired generation by 2050 and why we will continue to develop innovative solutions for our customers.
Mike Duffy, Group Manager Media Relations
0499 102 630