Update - 10:15pm
AGL Energy Limited (AGL) has activated its emergency recovery process for customers affected by major storms in South Australia.
The process involves the deployment of a specialist customer service team to assist storm victims who have been affected. AGL can help customers get access to community services, arrange for meters to be reconnected at no cost and provide financial hardship assistance.
Affected customers should call AGL on 131 245 and indicate they are affected by the SA storms.
AGL also is suspending bill collection activity in South Australia while we evaluate the impact.
AGL’s Torrens Island Power Station is progressively being brought back into the electricity network under the coordination of the Australian Energy Market Operator (AEMO).
At approximately 8.30pm (Adelaide time) the first unit (120 MW) of AGL Torrens returned to service. It is anticipated that the other six available units will return to service over the course of the next two to sixteen hours. The other unit is out for planned maintenance and is not available for return to service.
AGL’s wind farms also are on standby to generate, subject to network availability.
AGL is one of Australia’s leading integrated energy companies. It is taking action to responsibly reduce its greenhouse gas emissions while providing secure and affordable energy to its customers. Drawing on over 175 years of experience, AGL serves its customers throughout eastern Australia with meeting their energy requirements, including gas, electricity, solar PV and related products and services. AGL has a diverse power generation portfolio including base, peaking and intermediate generation plants, spread across traditional thermal generation as well as renewable sources including hydro, wind, solar, landfill gas and biomass.