AGL Energy (AGL) is warning people an AGL branded email scam which contains malicious malware is continuing to be circulated.
The scam email presents as an e-Account and asks readers to click on a link.
It is important that anyone receiving a suspicious email should delete it immediately or, if opened, not click on any links within the email.
The scam email is indiscriminate and targeting both AGL customers and non-AGL customers. AGL advises recipients of any suspicious emails to run antivirus software and block the sender.
AGL confirmed it will never send an email asking for personal banking or financial details and has no evidence that customer information has been compromised.
AGL has reported the scam email to the Scamwatch, the Australian Competition and Consumer Commission (ACCC), and the Australian Federal Police. Activities have been undertaken to remove a number of identified sources of the hoax email.
Consumers wishing to see what a genuine AGL Energy e-bill looks like versus a hoax email or more information on the scam can visit our website www.agl.com.au.
Anyone with further concerns relating to this scam can contact Scamwatch on 1300 795 995 or visit www.scamwatch.gov.au or contact AGL on 131 245.
AGL is one of Australia’s leading integrated energy companies. It is taking action to responsibly reduce its greenhouse gas emissions while providing secure and affordable energy to its customers. Drawing on over 175 years of experience, AGL serves its customers throughout eastern Australia with meeting their energy requirements, including gas, electricity, solar PV and related products and services. AGL has a diverse power generation portfolio including base, peaking and intermediate generation plants, spread across traditional thermal generation as well as renewable sources including hydro, wind, solar, landfill gas and biomass.