In a first for Australia’s major energy retailers, AGL Energy Limited (AGL) will today release a free smartphone app to give its 2.55 million residential customers greater visibility and control over their energy usage. The new app, which will draw on data from over 3.3 million individual accounts, will be available to electricity and gas residential customers in all states by October 2015.
The AGL Energy app will be launched with iOS compatibility, and is available initially to smart meter Victorian electricity customers, and in July to basic electricity meter and gas customers in Victoria, New South Wales, South Australia and Queensland. An android version of the app will be released in October.
The new app will let customers see their energy consumption and billing information, pay bills and view projections of future bills.
Customers with an active, remotely read smart meter can view information about their electricity consumption by the hour, day and month and benefit from additional functionality, such as usage alerts.
Independent research commissioned by AGL found nearly half of consumers surveyed said an app with information on their energy consumption and bills as well as usage alerts would help them feel more in control of their energy bills (1). Alongside control, convenience was identified as the other major benefit of an energy app, with four-in-ten consumers saying an app that provided easy access to their energy bills and payment functionality would make it more convenient for them to manage their energy bills.
Group General Manager Retail Energy, Stephen Mikkelsen said the AGL app would give customers more flexibility and control over how they manage their energy bills.
“We know our customers want more regular information about their energy consumption. We’ve developed the AGL app to make it easier for them to stay in control of their energy bills and avoid surprises, which helps them to manage their overall household budget.
“In the next few months an android version of the app will be released and we’ll also be introducing enhancements like customised energy saving tips and benchmarking tools to let customers compare their energy usage with similar households.
“We are committed to leading the market in delivering the best online customer experience whether it’s on a laptop, mobile phone or a tablet. We’ve introduced webchat for customers to chat to us online and we have also recently launched The AGL Community, to connect consumers who are interested in finding out more about AGL and energy related topics. This is in addition to our existing free, online energy monitoring tool My AGL IQ™,” Mr Mikkelsen said.
AGL’s new mobile app is free and is currently available through itunes to residential electricity customers with an active smart meter on iOS devices from 27 April. For more information visit: www.agl.com.au/app or call: 131 245.
(1) AGL commissioned Colmar Brunton to conduct independent research between 8 April 2015 and 16 April 2015. The survey respondents comprised Australian residents in QLD, NSW, VIC and SA with a total sample size of 1051, weighted to be representative of the Australian population aged 18 to 75 years in those areas (as per ABS statistics).
AGL is one of Australia's leading integrated energy companies and is the largest ASX listed owner, operator and developer of renewable energy generation in the country. Drawing on over 175 years of experience, AGL operates retail and merchant energy businesses, power generation assets and an upstream gas portfolio. AGL has one of Australia's largest retail energy and dual fuel customer bases. AGL has a diverse power generation portfolio including base, peaking and intermediate generation plants, spread across traditional thermal generation as well as renewable sources including hydro, wind, landfill gas and biomass. AGL is taking action toward creating a sustainable energy future for investors, communities and customers.