AGL redesigns bills to make it easy for customers

From today, in a first for a major energy retailer, AGL Energy Limited (AGL) customers will be able to view an optimised version of their bills on mobile phones and tablets. The new electronic capability, available for AGL’s 2.75 million electricity and gas customers1 also includes a new look paper and ebill.  

It is the result of extensive input from customers who were looking for simplified billing information and enhanced functionality in a digital and mobile environment. The redesigned bill provides the bill total, payment date and usage graph on the one page and uses streamlined design and colour to make it easier for customers to quickly identify key information. Energy charges have also been broken down into a simpler structure to help customers understand how their bills are calculated.

AGL's General Manager of Marketing & Retail Sales, Mark Brownfield, says AGL is committed to leading the industry in providing products, services and tools to help customers better manage their energy usage and bills and this includes investing in a strong digital and mobile platform.

“We recognise that energy costs are becoming a bigger priority for consumers and the input from our customers was critical to shaping the new bill’s design.”  

“Many of our customers prefer to view and pay their bills online or from a mobile device, and over 30 percent of our customers receive their bills via email. We are proud to be the first major energy retailer to offer customers a mobile friendly bill as well as an ebill that is very clear and easy to interact with,” said Mr Brownfield.

“We know our customers want to be able to look at a bill and instantly see how much it’s for and when it’s due. Increasingly, they also want to see how their energy costs are calculated and how their current bill compares to their past bills. All this information is now on the front page of our paper and ebills.”  

Customers are also looking for more flexible billing options that let them choose how often they receive energy bills. Since its introduction last November, monthly billing, which also lets customers select a preferred payment date, has proven to be a popular option with customers. More than 100,000 AGL customers now receive monthly energy bills and it is expected to increase as more customers become aware of this option.

“We’ve been delighted with the strong customer response to monthly billing. We know breaking bills down into smaller, more manageable amounts helps customers to manage the household budget and gives them greater control over their energy bills,” said Mr Brownfield.

For more information on AGL billing options visit agl.com.au.

About AGL

AGL is one of Australia's leading integrated renewable energy companies and is taking action toward creating a sustainable energy future for our investors, communities and customers. Drawing on over 175 years of experience, AGL operates retail and merchant energy businesses, power generation assets and an upstream gas portfolio. AGL has one of Australia's largest retail energy and dual fuel customer bases. AGL has a diverse power generation portfolio including base, peaking and intermediate generation plants, spread across traditional thermal generation as well as renewable sources including hydro, wind, landfill gas and biomass. AGL is Australia's largest private owner and operator of renewable energy assets and is looking to further expand this position by exploring a suite of low emission and renewable energy generation development opportunities.

1AGL currently has 2.7 million individual customers but 3.8 million electricity and gas customer accounts.