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AGL customers targeted by email scam

AGL Energy (AGL) is warning consumers of an AGL-branded email scam that’s currently targeting random recipients living mostly in Australia.

The email contains malicious software that has the potential to access and infect digital devices. It falsely presents itself as being a notification from AGL Energy Online, and it asks the recipient to click on a link, download a bill and provide personal and financial information.

AGL will never email you to ask for your personal banking or financial details.

No matter if you’re an existing customer or not, please follow these steps if you receive a suspicious email from AGL:

  • Forward the email to
  • Flag the email as ‘spam’ or junk in your inbox.
  • Delete the email immediately – do not open it.
  • Regularly run antivirus software on your device to protect it.

If you have opened the email and clicked on the embedded link, you can go to for advice and tips which may help infected users to regain access to their encrypted files or locked systems, without having to pay. This site is an initiative by the National High Tech Crime Unit of Netherlands police, Europol’s European Cybercrime Centre and two cyber security companies.

AGL takes your privacy very seriously.

This email scam has now been reported to Scamwatch, the Australian Competition and Consumer Commission (ACCC), and the Australian Federal Police (AFP).

However, please be reassured that all of your personal data held by AGL remains safe, and has not been compromised in any way.

If you have any concerns relating to this scam email, please call us at AGL on 131 245, or contact Scamwatch on 1300 795 995 or visit


Example of a hoax email 1

Hoax email 1

Example of a hoax email 2

Example of a hoax email 3

Hoax email updated



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