What happens if my power isn’t connected when I move in?
This is rare if you’ve booked your move in the suggested time frames and followed the steps above. However, if it does happen, here’s what to do:
- Check to see if the main switch is on. If it’s off, turn it on and see if this activates your power.
- If it doesn’t, check and see if the distributor has left a calling card in the letterbox or under/on the front door. Contact them.
- If there’s no calling card, ring us to find out what happened. You could be eligible for a same-day connection – but please note if this is not an AGL fault, fees may apply.
Our team will always do everything they can to ensure your power is connected on moving day. That’s why, with just one business days’ notice, clear, safe meter access and ensuring site safety requirements are met, you can rely on us to connect your electricity on the day you move in.
Because, if it’s not, we’ll cover your related expenses up to $500 a day until the lights in your new home are on. That’s our Power On Guarantee.