How to get started with an AGL mobile plan

How do I get started?

Visit our AGL Mobile phone plan page and choose the mobile plan that works for you. Bring your own device and enjoy no lock-in contract on these month-to-month options. Here’s how to get started:

1. Add a mobile phone plan to your cart
2. Tell us if you’re a new or existing AGL customer. You’ll be asked to login if you’re already with us 
   If you’re keeping your existing number, you’ll need to provide it with an account number or date of birth. You’ll also be asked to authenticate your number by following a couple of quick steps
3. Enter your personal details. If you’re new to AGL, you’ll need a driver’s licence, Medicare card or a passport to sign up
4. Enter your payment details
5. Make sure the information you have provided is correct and submit.

Now sit back and wait for your new SIM to arrive.

How do I activate my SIM?

Simply follow the helpful step-by-step instructions included with your SIM. Once you complete the steps, your SIM will become active in as little as an hour or up to two business days.

You can activate your SIM online here.

What is an eSIM and how do I get one?

eSIM is short for ‘embedded SIM’. An eSIM is where you activate a mobile service digitally in your AGL My Account online or in the AGL app.

This removes the need for a physical SIM and significantly reduces the time it takes to set up a mobile service, which makes it the easy choice for existing customers. 

An eSIM can also provide you with the convenience to manage two different phone numbers on one physical device. 

See step by step instructions on how to activate an eSIM here.

How long will it take to transfer my mobile number?Transfer times can vary but your number will usually port to your new SIM within 48 hours from when you submit your request to activate your new SIM.

If you’re transferring a current number to your new SIM, wait until your previous provider stops working (this is how you’ll know your new SIM is ready), then insert the SIM into your phone. There’s generally no need to contact your old provider about porting your number to a new mobile phone plan.

Is my phone compatible?

All AGL Mobile plans are SIM-only plans, so you need to have your own phone. Plans like these could be great for the kids’ first phone or if you’re after flexibility.

When choosing a device, make sure it isn’t locked in with another provider, it can accept a physical SIM card and that it’s compatible with the Optus network. This means it must be able to access a 4G or a 5G network.

AGL SIM cards are a multi-fit SIM, which means you can adjust their size to fit most standard mobile phones. If you need more information on your phone’s needs, check its instruction manual or contact the manufacturer.

How do I pay my phone bills?

You can pay your phone bill from the palm of your hand, thanks to the AGL App. Simply download it on your smartphone and login. Go to the ‘Telco’ tab and tap ‘Make A Payment’ to get started.

With an AGL SIM only plan, accounts are billed in advance. Your first bill will include fees for the upcoming month and any partial amount for your first month.

Remember, if you disconnect at any time, you may be eligible to have the advance month bill credited back to you. You’ll just need to pay any outstanding charges and fees outside your monthly allowances. Please carefully review the terms and conditions and other information about your chosen plan.

How much data do I get?

The amount of data on each mobile phone plan varies, so choose the one that fits your usage best.

No Excess Usage Charges: If you use your full data allocation, there are no extra charges for excess usage.

Speed Throttling: Once you reach your data limit, your speed is slowed to 1.5Mbps for the rest of the billing period. This means you can continue to use data, but at a much slower speed.

Top-Ups Available: You can purchase additional data top-ups via the AGL app or by calling 131 245 if you need more high-speed data.

Data Sharing: If you have multiple AGL SIMs on the same account, you can share data across those services automatically.

Any unused data at the end of each billing period expires and will not carry over to the next month.

Can I make international calls?

AGL SIM only mobile plans are here to connect you with people wherever they are. Both our medium and large mobile phone plans include credit for international calls. To learn more about international call pricing, visit our international rates page.