AGL Energy Online

Moving Home

We promise your power will be on the day you move in.

AGL’s Move-in Guarantee – important information

What is the AGL Move-in Guarantee?

  • If your electricity isn’t connected by midnight on the agreed move-in date, you may claim up to $250 credit per day for expenses you have incurred, until your power is connected. 

Who does the AGL Move-in Guarantee apply to?

  • AGL’s Move-in Guarantee applies to residential electricity customers who arrange their connection directly at or by calling AGL.
  • You can arrange your move at any time.

What should I do to make sure I’m connected and covered by the Move-in Guarantee?

  • Simply contact AGL to arrange your preferred move-in date.
  • You can select a date in advance or call AGL before 1pm Monday to Friday to arrange next business day connection.
  • Make sure there is safe access to your electricity meter and the main electrical switch is turned off. 

What if I need to make a claim?

  • Just contact AGL on 131 245 to let us know that you weren’t connected on time and to rearrange your connection with AGL.
  • Make your claim at the time you rearrange your connection or at any time within four weeks of the initially agreed move-in date.
  • Please keep your receipts as AGL may request proof of purchase for expenses incurred as a result of the late connection.
  • Your credit will appear on your first AGL electricity bill for your new house, as a one-off GST exclusive amount.

  • Simply arrange your move online or call us 24 hours a day, 7 days a week on 1300 AGL MOVE. It’s that easy.


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