AGL Energy Online

Emergencies and Outages

Risk to Life or Property

For major incidents or faults where this is risk to life or property, call 000.


If you believe your energy supply is faulty, or believe you have been disconnected for non payment, please contact AGL on 131 245.

Emergencies & Outages

If you are experiencing a power outage or an unexpected loss of energy supply to your property, please use the Faults and Emergencies number located on the front of your AGL bill. This is the number of your distributor company, who is independent of AGL, and responsible for the poles and wires, gas pipes and reliability of energy supply in your area. They make it possible for energy to be distributed to your property.

You can find your relevant gas or electricity distributor by clicking on your State above or by entering your postcode into the Electricity Distributor Lookup Tool or the Gas Distributor Lookup Tool.

New South Wales

Gas Jemena Gas Networks
131 909
Electricity Endeavour Energy
131 003
Electricity Ausgrid
131 388
Electricity Essential Energy
132 080
Hot Water Emergency
(Sydney Metro Only)
AGL Smarter Living
131 766

Life Support

Where you require an uninterrupted power supply for medical reasons please call AGL on 131 245. For eligibility conditions and availability of rebates and grants please visit the Concessions, Rebates and Grants page on this website.



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