We all have different needs. At AGL we recognise and appreciate the differences in our customers, so we provide a range of billing and payment options.

What’s your preference?

My Account

My Account is a quick and easy way to view and pay your bills, view your payment history and set up your preferences for how you’d like to receive and manage your energy bills. Once registered, you will always have your latest bill at your fingertips and you can pay your energy account when it suits you, wherever you are.

eBilling

eBilling is a convenient, hassle-free way of receiving your bill and it can save mountains of paper and countless trees every year.

Direct Debit

Looking for the convenience of paying your bills automatically? It’s easy to set up a Direct Debit arrangement with AGL, you just need your account number handy. Once you’ve set up Direct Debit, you can be sure that your bills are always paid on time – a good thing in itself and it may also qualify you for our pay-on-time discount! Plus you can get 500 flybuys BONUS POINTS just by setting up a Direct Debit and linking your AGL account to flybuys*.

Bill Smoothing

With AGL Bill Smoothing, the estimated total cost of your yearly energy bill is spread across equal monthly, fortnightly or weekly installments. It’s a great way to make managing your energy bill payments easier and more predictable – and a big help when it comes to planning your budget.

Choose the Way You Pay

At AGL we recognise and appreciate the differences in our customers, so we’ve provided a range of payment options so you can choose one that best meets your circumstances. Take advantage of online and phone payment options via BPAY or credit card, sign up for Direct Debit, post a cheque or, if you'd prefer, pay in person at any post office.


*flybuys are only available to customers who sign up for My Account and ebilling. ~An AGL customer who signs up to Direct Debit to pay their AGL account or an AGL customer who is already paying their AGL account by Direct Debit will, provided they satisfy the eligibility criteria set out in AGL flybuys terms and conditions, be issued with 500 flybuys BONUS POINTS (max one issue of 500 flybuys BONUS POINTS per residential account number). These flybuys points will be allocated to your linked flybuys account within 30 days of all eligibility criteria being met. Terms and conditions apply.

Top 10 FAQs

How do online scams, like phishing or hoax activities, operate?

By  limydoo 28/Apr/2016/5:57AM

There are scam emails currently circulating that pretend to be from reputable energy companies, which claim you owe money for an outstanding gas or electricity bill and ask you to click on a link to view your account or to make a payment.

They often involve you being illegally contacted by an indivi...


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How can I read my digital meter?

By  JeremyH 06/Jul/2016/5:03AM

All meters have a display or information button (clear or grey in colour) which lets you scroll through its different registers. What you'll see will all depend on the type of meter you have.


If you live in New South Wales, Queensland or South Australia, you'll have one of the meters pictured below ...


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How are monthly bills determined?

By  JeremyH 28/Apr/2016/6:51AM

If you have a smart electricity meter that's remotely-read every day, we can use real usage data to work out your monthly bill.

However, if your meter is read every two to three months and we don't have actual data to use each month, we use a process to estimate your energy usage that looks at your ...


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Why do I get estimated bills?

By  JeremyH 28/Apr/2016/6:14AM

Estimated bills are based on our estimate of your energy usage (rather than an actual read of your meter). There are a number of reasons why this may happen.


For example, we might estimate your usage if your Distributor (who provide your usage information to us, your Retailer) has trouble accessing ...


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What is a digital meter?

By  JeremyH 06/Jul/2016/2:53AM

Digital meters, are the next generation of electricity meters, replacing analogue ones. They measure your home's electricity use in 30-minute intervals, and can send this data automatically to your energy retailer every day using a secure wireless network.


Digital meters allow you to have correct me...


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What is a payment processing fee?

By  JeremyH 28/Apr/2016/6:17AM

If you pay your energy bills using a credit card, or any card that uses a credit card payment facility, AGL is charged a merchant services fee by your financial institution. This will appear on your next bill as 'payment processing fee'. You can view the Payment Processing Fee amount in your releva...


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Does AGL have a mobile app?

By  MattyDubs 27/Apr/2015/5:44AM

The AGL Energy App lets you stay in control, informed and connected so it's easier to manage your budget and avoid surprises on your bill.

If you're an AGL customer, the AGL Energy App lets you:

  • Track your electricity usage details and gas bills.
  • View your account balance.
  • View your current & histo...

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How do I change the name on my account?

By  JeremyH 28/Apr/2016/7:18AM

Call us anytime 24/7 on 131 245. A member of our customer service team can verify who you are and help you out.


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Can I have more time to pay my bill?

By  JeremyH 28/Apr/2016/6:11AM

Please call us anytime 24/7 on 131 245 if you're having trouble paying your bill. You may qualify for a payment plan, relief scheme or a government funded concession.


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What should I do if there is a gas leak?

By  limydoo 28/Apr/2016/5:49AM

If the smell of gas is coming from an appliance on your property, or from pipework near the gas meter, turn the natural gas meter handle to the off position first before you immediately phone your local plumber or gas fitter or, if you rent, your real estate agent.

If you pinpoint the smell is comin...


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