We're glad you're here
A big welcome from everyone here at AGL. We're moving your account over. You don't need to do anything and your energy supply won't be interrupted.
Let us show you around
We've been in the energy game a long time, so we're always innovating and sharing ideas for how you may save energy and money. We've included some helpful information and useful links.
Concessions and rebates
If you currently pay by direct debit, these details will be securely transferred over and set up on your AGL account.
• Review our direct debit terms.
• If you use AMEX as a method of payment, this will need to be set up through My Account using PayPal as your direct debit or payment option. PayPal supports payments via bank transfer, credit card, debit card and AMEX. If you do not have a PayPal account, you can sign up for one today. AGL does not charge a fee when you pay by PayPal.
• Learn more about other payment options, including paying with MasterCard or Visa.
We understand that sometimes customers may need that extra help with paying bills. We have options for payment support we can tailor to your circumstances:
• Log into My Account once your AGL account is set up to manage payment arrangements, such as instalment plans.
• Learn more about how Bill Smoothing can help make budgeting easier.
• Check whether you qualify for a payment plan, relief scheme or government-funded concession.
• If you’re a Victorian residential customer experiencing financial difficulty, see if you're entitled to assistance as part of our Payment Support Victoria program.
• If you're a residential customer in NSW, QLD, SA or WA learn more about our Staying Connected program which provides personalised assistance that goes beyond traditional payment plans.
You can review or change your energy plans whenever you like. We don’t charge exit fees. Explore our energy plans.
If you’d like access to your historic billing and consumption data give us a call and we can provide you with what you need.
If you have life support equipment registered to your address, your existing life support protections will continue on your AGL account. Please call us on 131 245 if you need to speak with us about our life support program.
Read about our complaints policy.
- My Account
Manage and track your energy usage online and view and pay your bills online at My Account.
Control when and how you receive your energy bills with our monthly billing options and eBilling.
- AGL Mobile App
Use the AGL Energy app to keep an eye on your usage and get notified when it surges.
- Here when you need us
We are available 24/7, call us anytime on 131 245
We're working hard to get your account set up, and we'll be in touch with the details. Welcome aboard.