If we have arranged to disconnect your gas or electricity, including for non-payment of your bill or non-identification after moving in to a new property, you have the right to request that we reconnect your supply. If you work with us to remedy the issue, we will arrange for your gas or electricity service to be reconnected. You may be charged reconnection fees.
If you can't be reconnected remotely (for example, gas services and manually read meters), technicians will need to attend your property, additional and/or after-hours reconnection fees may apply.
For more information on reconnection timeframes, see the Market Contract Terms and Conditions or the Standard Contract Terms and Conditions. Our customer service agents will advise you further on the timing and fees applicable to your reconnection when you contact us.