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Terms and conditions

The following section outlines the terms and conditions relating to the allocation of flybuys points to members by AGL. It should be read in conjunction with and in addition to the standard flybuys terms and conditions.

AGL flybuys points general terms

  • AGL reserves the right to amend the range of products and services that are eligible to earn points from time to time at its discretion.
  • Flybuys points issued by AGL can be reversed at AGL's or flybuys' discretion, including if a member's payment is dishonoured, a refund is given, or if there has been a wrong allocation..
  • AGL reserves the right not to issue flybuys points to an eligible AGL customer whose energy account has been assigned to an agent for the collection of debt or who otherwise has outstanding overdue debts owing to AGL.
  • From time to time, AGL may offer flybuys BONUS POINTS to existing or new AGL customers or for the purchase of AGL products and services.
  • AGL is responsible for the calculation of flybuys points offered by AGL for a member's energy consumption or purchases, but AGL is not responsible or liable for the provision of flybuys points, which is the sole responsibility of flybuys.
  • Points will be allocated to your linked flybuys account within 90 days of all eligibility criteria being met.
  • AGL is a flybuys points issuer only. flybuys points cannot be redeemed through or with AGL or any AGL affiliated entities.
  • To be eligible to earn flybuys points on approved AGL products and services customers must have an active flybuys membership. Terms and conditions and eligibility criteria apply. Visit the flybuys website for full details.

Privacy

  • By linking their AGL energy account(s) to their flybuys membership number, members are consenting to AGL holding their flybuys membership number.
  • AGL will notify flybuys of the number of flybuys points members have earnt from payment of their AGL energy bills. Any information relating to members and their participation in flybuys through AGL may also be used by AGL for marketing, planning, product development, research and other commercial purposes.

Energy account flybuys offers - Base eligibility criteria

To be an eligible AGL customer who can earn flybuys points for gas and electricity accounts, a member must:

  1. hold an active residential gas and/or electricity account with AGL in New South Wales, Victoria, South Australia or in those parts of Queensland where AGL operates;
  2. have successfully linked their flybuys membership number to their AGL Energy Account(s) via the flybuys registration process;
  3. ensure that their AGL account name is identical to their flybuys membership name; and
  4. adhere to AGL's minimum payment terms and conditions.
  5. ActewAGL and Powerdirect customers and AGL business customers are not eligible for flybuys points from AGL for paying ActewAGL, Powerdirect or business energy bills. 

AGL energy plan flybuys points 1 for $1 offer

flybuys members that are eligible AGL customers will be issued one (1) point for every whole dollar paid to AGL for payment of the member's gas and/or electricity bill if they have successfully registered for and remain on eBilling with AGL (which requires the provision of a valid email address). Eligible AGL customers must also be set up on AGL Energy Online.

AGL energy plan flybuys points 1 for $2 offer

  • flybuys members that have linked their AGL and flybuys accounts but are not validly registered for eBilling or AGL Energy Online will be issued one (1) point for every two (2) whole dollars paid to AGL for payment of the member’s gas and/or electricity bill.
  • The 1 for $1 and 1 for $2 flybuys points offers do apply to other AGL services including solar purchases, installations, ongoing usage and the residential sale of gas and electricity.
  • Points will be issued on recognition by AGL of payment (in part or full) to a linked AGL customer home gas and/or electricity account.
  • Points will be credited to a member's flybuys account within 60 days from recognition of payment by AGL.

AGL Solar, AGL in Home Appliances and Tradespeople, and Home Energy Check Up flybuys points.

  • flybuys members that present their flybuys account number at the point of sale will be issued one (1) point for every whole dollar paid to AGL for payment of AGL products and services.
  • AGL reserves the right to amend the range of products and services that are eligible to earn points from time to time at its discretion.
  • Points will be issued on recognition by AGL of payment (in part or full) for the purchase and installation of AGL Solar or AGL products and services.
  • Points will be issued within 60 days of the customer having paid the full amount owing for the purchase or having signed up to a payment plan.
  • As part of this program only approved AGL products and services purchased by active flybuys members will be eligible for flybuys points.
  • Amounts redeemed using an AGL voucher are not eligible for points.
  • flybuys members that have linked their AGL and flybuys accounts will be issued one (1) point for every whole dollar paid to AGL for payment of the member’s electricity bill if they have successfully registered for and remain on eBilling with AGL. If members have not successfully registered for eBilling with AGL, they will receive one (1) point for every two (2) whole dollars paid to AGL.

500 flybuys BONUS POINTS (Direct Debit)

  • An AGL customer who signs up to Direct Debit to pay their AGL account or an AGL customer who is already paying their AGL account by Direct Debit will be issued with 500 BONUS POINTS (max one issue of 500 BONUS POINTS per residential account number). These flybuys points will be allocated to your linked flybuys account within 30 days of all eligibility criteria being met. Terms and conditions and eligibility criteria apply.

500 flybuys BONUS POINTS (My AGL Monthly BillTM)

  •  An eligible AGL customer who signs up to My AGL Monthly BillTM to receive their AGL account monthly or an AGL customer who is already signed up to My AGL Monthly BillTM will be issued with 500 BONUS POINTS (maximum one issue of 500 BONUS POINTS per residential account number). These flybuys points will be allocated to your linked flybuys account within 30 days of all eligibility criteria being met. Terms and conditions and eligibility criteria apply.

flybuys BONUS POINTS (New Accounts)

  • A member who has no existing AGL energy account(s) will, provided they satisfy the other eligibility requirements set out in the AGL flybuys Terms and Conditions (above), be issued New Account flybuys BONUS POINTS by AGL upon their successful sign up to AGL via the AGL online application process. The value of the New Account flybuys BONUS POINTS will be as described in the applicable offer released by AGL.
  • A member who has an existing AGL energy account will, provided they satisfy the other eligibility requirements set out in the AGL flybuys Terms and Conditions (above), be issued New Account flybuys BONUS POINTS upon successful sign up of an additional AGL account via the AGL online application process.
  • New Account flybuys BONUS POINTS will be issued after the member has successfully transferred the relevant energy account to AGL provided the member has not terminated the energy account during any applicable cooling off period. Energy plan terms and conditions apply.
  • The 10,000 New Account flybuys BONUS POINTS will only be issued to members' applications successfully lodged (accepted quote) before 11:59:59 pm on 31 December 2017 AEST. Expiry dates for other New Account flybuys BONUS POINTS offers will be as described in the applicable offer released by AGL.
  • All New Account flybuys BONUS POINTS offers are not available to customers who have a solar PV system.
  • A flybuys membership is only eligible for one allocation of New Account flybuys BONUS POINTS, irrespective of how many energy accounts are signed up by the member.
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