We’re here to help

We understand that it continues to be an uncertain and worrying time for many of our customers. As the impacts of COVID-19 are ongoing, we are here to provide extra support if you need help for your home or business – now or in the future.

Payment support options

We have options available to suit your financial situation. Here’s what you can do if you need extra help during this time.

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Set up a payment extension

Get a little extra time to pay your next bill.

Organise an instalment plan
Set up a weekly, fortnightly or monthly instalment plan to help with your current and future bills.
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Find government support

See if you’re eligible for government concessions, rebates or grants.

Support for businesses

Need more help?

  1. Access our hardship programs

    That’s Staying Connected for customers in NSW, QLD, SA or WA, and Payment Support Victoria for customers in VIC.

  2. Check for concessions

    See if you’re eligible for government concessions, rebates or grants.

Energy efficiency tips

We’re always trying to keep our energy bills down. But now that we’re spending more time at home and, in some cases, keeping essential business equipment running, it’s even more important.

Get energy insights

After we send your e-bill, we’ll estimate how much energy your home used on heating, lighting, standby and more.

Submit your own meter reading

If you have a basic meter, you can send us a reading anytime to update your bill projection.

Keep an eye on things

Quickly check your energy usage anytime the AGL Energy app or get more detailed usage info in My Account.

Getting in touch

The easiest way to get in touch is to message us anytime in the AGL Energy app or My Account. While you’re online, you can also manage and pay your bills, and track your energy usage. 

You can also call us anytime on 131 245.

Need someone to talk to? Events like this can be challenging and the resulting stress can make coping difficult. You can call Lifeline anytime on 13 11 14 and a range of self-help tools are available at lifeline.org.au.

Life support

If you or someone in your house uses life support equipment, it's important that you let us know right away (if you haven't already) by calling 131 245.

Supporting information