• Up to % off

    electricity usage charges when you pay on time*

    +
  • Bonus

    Amazon Echo

  • Plus choose a great gas plan

    Up to % off

    gas usage charges when you pay on time*

Manage your AGL account simply by using your voice

  • Check your balance

    With the AGL Skill, AGL customers can check their current account balance, all by asking 'Alexa, ask AGL what's my account balance?' or 'Alexa, ask AGL what's my electricity cost?' or 'Alexa, ask AGL what's my bill amount?'.

  • Track your usage

    Customers with smart meters can also get an estimate of their current and projected electricity costs for their upcoming AGL electricity bill. It's simple, 'Alexa, ask AGL what's my cost to date?' or 'Alexa, ask AGL what are my estimated charges?' or 'Alexa, ask AGL what is the projected bill amount?'.

  • Stay on top of your bills

    Find out when your bill is due without lifting a finger. Just ask 'Alexa, ask AGL when is my bill due?' or 'Alexa, ask AGL when is my payment due?' or 'Alexa, ask AGL when should I pay my bill?'.

AGL Savers - Home Connect
Up to % off
usage charges*
PLUS a bonus Amazon Echo RRP $149^
This includes

% Pay on time discount off usage charges

Plus 2% Double Up Discount off usage charges

You'll also get

24 month Energy Plan Period
Variable Rate

24/7 online support
AGL Rewards

AGL Savers - Home Connect
Up to % off
usage charges*
This includes

% Pay on time discount off usage charges

Plus 2% Double Up Discount off usage charges

You'll also get

Flexible billing options
12 month Energy Plan Period
Variable rate
24/7 online support
AGL Rewards

Frequently Asked Questions

Why is this offer only available online?

By making the AGL Savers - Home Connect plan available online only, we can give you a competitive offer, as well as make it easy for you to set-up. Just follow the instructions provided. And if you have any questions, simply get in touch via AGL Webchat and we'll be happy to help.

Can I get this offer by calling AGL?

So we can also offer you a competitive energy plan, this offer is only available online.

When can I expect to receive my Amazon Echo?

If you're an existing AGL customer or have moved into a new home, your Amazon Echo device will be shipped to this mailing address approximately 7 business days after your 10-business day cooling off period or your supply commencement date, whichever is later. If you're switching to AGL from another retailer, your Amazon Echo device will be shipped approximately 7 business days after AGL becomes your retailer, which could take up to 3 months~. We'll send you an email when your Amazon Echo is ready to be dispatched, and a tracking number when it is shipped. Plus you'll receive delivery status updates up until it's delivered. To make any changes relating to your account, log in to My Account.

~Subject to market timeframes for basic meter transfer.

What address will my Amazon Echo be sent to?

We'll send your new Amazon Echo to the mailing address you give us when switching to the AGL Savers - Home Connect Plan. To check or change your address, log into My Account, select the 'Manage Account' tab and select 'Contact Details'.

What can the Amazon Echo do for me?

Amazon Echo is a voice-controlled speaker that connects to Alexa, a cloud-based service, to play music, control compatible smart home devices, set alarms and timers, check your calendar, weather, traffic, and sports scores, as well as get updates on your AGL energy account.

Use Amazon Echo to switch on the lamp before getting out of bed, turn on the TV from your favourite chair or dim the lights from the couch to watch a movie – all without lifting a finger.

When you want to use Amazon Echo, just say the wake word, "Alexa", and Amazon Echo lights up and responds to your request.

Learn more about Amazon Echo.

My Amazon Echo hasn't arrived – what should I do?

If you're an existing AGL customer or have moved into a new home, your Amazon Echo device will be shipped to this mailing address approximately 7 business days after your 10-business day cooling off period or your supply commencement date, whichever is later. If you're switching to AGL from another retailer, your Amazon Echo device will be shipped approximately 7 business days after AGL becomes your retailer, which could take up to 3 months~. We'll send you an email when your Amazon Echo is ready to be dispatched, and a tracking number when it is shipped. Plus you'll receive delivery status updates up until it's delivered. To make any changes relating to your account, log in to My Account.

~Subject to market timeframes for basic meter transfer.

How do I set up my Amazon Echo?

First, download the Alexa app and sign in. With the free Alexa app, you can set up your device, manage alarms, music, shopping lists, and more. The Alexa app is available on phones and tablets with:

  • Android 5.0 or higher
  • iOS 9.0 or higher

To download the Alexa app, go to the app store on your mobile device and search for 'Alexa app.' Then select and download the app. Next, sign into your Amazon account, or if you don't have one, create an Amazon account.

You can also go to alexa.amazon.com.au/ from Safari, Chrome, Firefox, Microsoft Edge, or Internet Explorer (10 or higher) on your Wi-Fi enabled computer.

After that, continue your first time Amazon Echo device set up by following the prompts in the Alexa app or alexa.amazon.com.au/.

If you are having trouble setting up your Amazon Echo device, get help here.

How do I set up and use the AGL Skill?

It's easy to get the AGL Skill on your Amazon Echo. Simply go to agl.com.au/alexaskill or the Alexa app once you've set up your device.

I've already paid my energy bill - why is the AGL Skill telling me it's overdue?

Payments can take up to two business days to register against your AGL energy account. So, if your last payment was made after 6pm, out of business hours on a weekday, or on a weekend, there may be a delay.

If you've paid your outstanding bill in full within the last two business days, please ignore any overdue payment information that's provided by Alexa.

How will the AGL Skill evolve?

We'll keep adding new and enhanced voice features to the AGL Skill. That's because we're committed to hearing and acting on the feedback we receive from our customers.
By applying our insights and expertise in energy management to new technologies, we plan on making your ongoing experiences with us even better.
If you have feedback to share about the AGL Skill, we'd love to hear it. Simply email us at alexasupport@agl.com.au or join the AGL Community.

Why should I have the AGL Skill on my Amazon Echo?

Using the AGL Skill on your Amazon Echo lets you access things like your AGL account balance or bill due date without having to lift a finger. Simply ask Alexa to tell you! And, if you're an AGL customer with a smart meter at home, you can even hear your estimated cost to date along with an estimated bill projection.

We'll add more capabilities to the AGL Skill soon, so stay tuned.

How can I share my feedback about the AGL Skill?

If you have feedback to share about the AGL Skill, we'd love to hear it. Simply email us at alexasupport@agl.com.au or join the AGL Community.

If I sign up to the AGL Savers - Home Connect energy plan, can I receive a new Amazon Echo?

Yes, eligible residential customers can take up the AGL Savers - Home Connect plan, and receive a new Amazon Echo after their 10-business day cooling off period has expired. You are only eligible to receive one Amazon Echo per supply address in any 12-month period.

What should I do if the Amazon Echo sent from AGL is faulty?

If you wish to return a faulty device to AGL, please complete our online form with your details and we'll send a product return satchel to your mailing address, which you should receive within three to five business days. After it arrives, we'll arrange for a replacement device to be shipped out to you. You can also contact us at alexasupport@agl.com.au for help. The Amazon Echo device is covered by a limited one-year manufacturer's warranty. There will be instructions in that warranty on how to make a warranty claim directly with the manufacturer. You may also have additional rights and remedies under the Australian Consumer Law.

If the AGL Skill isn't working for me, what should I do?

First, make sure you've set up the AGL Skill correctly by following the instructions at agl.com.au/alexaskill

After you've done that, try to get the AGL Skill working by saying 'Alexa, ask AGL ....' and asking some of these questions:

  • ...what is my account balance?
  • ...what is my bill amount?
  • ...when is my payment due?
  • ...what is my electricity cost to date?

If the AGL Skill still isn't working, try seeing if other Skills work by asking Alexa some different questions. If only the AGL Skill isn't working, please try linking your energy account again.

If Alexa can't answer any questions you ask, please use the Amazon help page for further assistance.

What is the AGL Skill and what does it do?

The AGL Skill has been created to help our customers who have an Amazon Echo or other Alexa-enabled device to get basic information about their AGL energy account quickly and easily.
Simply speak to your device by saying 'Alexa, ask AGL ....' and ask:

  • ...what is my account balance?
  • ...what is my bill amount?
  • ...when is my payment due?
  • ...what is my electricity cost to date?
Can I use the AGL Skill via Google Assistance or Google Home?

No, at the moment, the AGL Skill is only available on Alexa-enabled devices.

Can I check what I've asked Alexa?

Yes, you can see what you've asked Alexa in the past by viewing your 'History' in the 'Settings' section of your Alexa app. But it's worth noting that Alexa may not understand everything you ask perfectly, so some translations you'll see in 'History' may not reflect what you said word for word. To help improve your experience, please share your feedback on inaccurate translations in 'History' within the Alexa app.

How do I get Amazon Echo to answer the questions I have?

That's easy. Just say 'Alexa...' before asking your question. For example, "Alexa, what is the temperature outside?"

To ask Alexa something about your AGL account, simply say 'Alexa, ask AGL ....' and ask questions like:

  • ...what is my account balance?
  • ...what is my bill amount?
  • ...when is my payment due?
  • ...what is my electricity cost to date
Can I link more than one AGL account to the AGL Skill?

If you have multiple energy products (such as Gas) or supply addresses as part of your AGL account, you can access all of them via the AGL Skill. Simply log into My Account to manage what you have linked.
The AGL Skill can only be linked to one AGL My Account.

If I don't want to use the AGL Skill anymore, what should I do?

To unlink your AGL account from Alexa, simply:

Or, to completely remove the AGL Skill, click 'Disable'.

You can add the AGL Skill and link the account again whenever you'd like.

Which devices support the AGL Skill?

As long as your device – from smartphones, tablets, PCs and laptops (Android 5.0 or higher, or iOS 9.0 or higher) can support Amazon Alexa, you'll have the power to access the AGL Skill via the Amazon Alexa app.

Unfortunately, Windows and Blackberry phones are not compatible.

Does a termination fee apply if I no longer want to stay on the AGL Savers - Home Connect energy plan?

No termination fees will apply, but we may ask you to return your Amazon Echo and pay for the postage costs if you choose to cancel your energy plan within six (6) months of your supply commencement date.

Why isn't Alexa answering my questions?

If Alexa doesn't answer one of your questions, it might be that what you're after doesn't yet exist in the AGL Skill. As we grow the features of the AGL Skill, we may update you via email, plus notify you about the changes through the Amazon Alexa store.

In the meantime, if you have feedback to share about the AGL Skill, we'd love to hear it. Simply email us at alexasupport@agl.com.au or join the AGL Community.

*Offer available to residential customers in where AGL operates. Eligible customers must agree to receive their bills monthly and via email. This plan has variable rates that AGL may vary at any time. The discounts do not apply to other charges such as supply or green charges. AGL's standard retail contract rates are updated periodically at agl.com.au. This AGL Savers – Home Connect electricity plan lasts for 24 months. Before your energy plan ends, we may notify you of discounts that will subsequently apply to you.

^You are only eligible to receive one AGL Connect Bonus, such as the Amazon Echo, per supply address during any 12 month period.