Call Us

Small and Medium Business Customer Service

To get in touch, contact us 24/7 on

133 835


Large Business Customer Service

To get in touch, contact us during business hours, Monday to Friday, 8.30am until 5.30pm AEST - (excluding public holidays).

1300 793 477


Boiler Services

To get in touch with our Boilers team or for any maintenance requests, contact us during business hours, Monday to Friday, 8am until 4pm AEST - (excluding public holidays).

1300 732 245


Emergency Service

Only call if there is risk to life and property. Otherwise, refer to our Faults, Emergency and Outages section for the relevant gas and electricity fault contact numbers in your state.



Hot Water Emergencies

131 766

Otherwise, for appliance service, contact AGL Smarter Living (Monday to Friday, 8am-6pm AEST) on 131 766.

Hearing impaired customers Hearing impaired customers (TTY) 133 677 and quote 1300 664 358

Interpreter Services Interpreter Services 1300 307 245

Mailing Addresses

Head Office

AGL Energy Limited
Level 24
200 George Street
Sydney NSW 2000
Tel: 131 245

Postal Address

AGL Energy Limited
Locked Bag 1837
St Leonards NSW 2065

Customer Correspondence

Locked Bag 14120 MCMC
Melbourne VIC 8001


Customer Complaints 
You are important to us.If we don't meet your expectations, we want to change that and bring about a speedy resolution.
Step 1

Customer Solutions Team


Call 133 835 and give us as much information as possible about your concern. Available 24/7.

Step 2

Complaints Team


Still unhappy? Contact our Complaints Team via phone at 1800 775329(8am-6pm AEST, Monday to Friday), email or use our online web form.


Have your account number handy.

Tell us clearly what the problem is, in as much detail as you can.

Tell us your preferred outcome.

You can also view AGL's Dispute Resolution Policy or for more detailed information about AGL's complaints handling process please see our Standard Complaints and Dispute Resolution Policy.

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