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Residential Customer Contacts

Gas and Electricity Enquiries

To get in touch, contact us during business hours, Monday to Friday, 8am until 6pm AEST - (excluding public holidays).

131 245

Calling from overseas? You can call us on +613 8633 6000 during business hours (Monday to Friday, 8am-5pm AEST).

Please click here to access our residential General Online Enquiries form.

Emergency Service

Only call if there is risk to life and property. Otherwise, refer to our Faults, Emergency and Outages section for the relevant gas and electricity fault numbers in your state.


Pay Your Bill

You can pay your bill online or by phone using either Visa or MasterCard.

1300 657 386

Hot Water Emergencies

131 766 

Otherwise, for appliance service, contact AGL Smarter Living (Monday to Friday, 8am-6pm AEST) on 131 766.

AGL Smarter Living

For supply, installation service and repair of your hot water, heating, cooling, or cooking appliances, please visit or call AGL Smarter Living.

131 766

Hearing Impaired Customers

Phone National Relay Service and quote 131 245

133 677


Corporate AGL Contacts

Residential Gas and Electricity Enquiries

Call 131 245 and give us as much information as possible about your concern. Available 24/7.

International callers call +61 3 8633 6000.


Sydney Office

Address: Level 24, 200 George Street, Sydney, NSW, 2000
Phone:131 245
Fax:+61 2 9921 2465

Mailing Address: Locked Bag 1837, St Leonards, NSW, 2065 

Melbourne Office

Address:699 Bourke Street, Docklands, Victoria, 3008
Phone: +61 3 8633 6000


Kathryn Lamond
Senior Media Manager
Direct: +61 2 9921 2170
Mobile: +61 424 465 464

Investor Relations

For all information about your shareholding, including dividend statements and change of address, please contact the share registry. 

The AGL Share Register is managed and maintained by Link Market Services Limited. The contact details for Link Market Services are available here.  

For any other enquiries relating to an investment in AGL Energy, contact AGL's Investor Relations team:

Nicole Rizgalla
Investor Relations Manager


For more information about AGL's sustainability program, contact AGL's Sustainability team or visit the AGL Blog to keep up to date with AGL's ongoing sustainability performance and activities


Energy Project Contacts

Residential Customer Enquiries

Click here

Business Customer Enquiries

Click here

Gas Energy Contacts

Upstream Gas Infoline

Phone: 1300 799 716

Camden Gas Project

Phone: 1300 799 716
Other Phone: 02 4633 5200

Gloucester Gas Project

Phone: 1300 799 716
Other Phone: 02 6558 1166

Hunter Gas Project

Phone: 1300 799 716
Other Phone: 02 6572 2753

Galilee Gas Project

Contact: Stuart Galway
Phone: 1300 799 716

Newcastle Gas Storage Facility

Phone: 1300 799 716

Silver Springs Gas Storage

Phone: 1300 799 716

Electric Energy Contacts

Tarrone Power Project

Phone: 1800 039 600

Dalton Power Project

Phone: 1800 039 600

Coopers Gap Wind Farm

Phone: 1800 039 600

Oaklands Hill Wind Farm

Phone: 1800 039 600

Silverton Wind Farm

Phone: 1800 039 600

AGL Torrens

Phone: 08 8240 9266

AGL Loy Yang

Phone: 03 5173 2000
Address: AGL Loy Yang,
Barton's Lane,
Traralgon, Victoria 3844

Broken Hill Solar Plant

Phone: 1800 039 600

Nyngan Solar Plant

Phone: 1800 039 600

Hallett Wind Farm

Phone: 1800 039 600
Other Phone: 08 8892 3072

Address: Burra Information Centre
7-9 Commercial Street,
Burra, South Australia 5417

Macarthur Wind Farm

Phone: 1800 039 600

Geothermal Energy

Phone: 07 3023 2489

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Customer Complaints

You are important to us. If we don't meet your expectations, we want to change that and bring about a speedy resolution.


Customer Solutions Team

Call 131 245 and give us as much information as possible about your concern. Available 24/7.


Complaints Team

Still unhappy? Contact our Complaints Team via phone at 1800 775 329 (8am-6pm AEST, Monday to Friday), email or use our online web form.

Help us to help you:

  • Have your account number handy.
  • Tell us clearly what the problem is, in as much detail as you can.
  • Tell us your preferred outcome.

You can also view AGL's Dispute Resolution Policy or for more detailed information about AGL's complaints handling process please see our Standard Complaints and Dispute Resolution Policy.

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