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Residential Customer Contacts

Gas and Electricity Enquiries

To get in touch, contact us during business hours, Monday to Friday, 8am until 6pm AEST - (excluding public holidays).

131 245

Calling from overseas? You can call us on +613 8633 6000 during business hours (Monday to Friday, 8am-5pm AEST).

Please click here to access our residential General Online Enquiries form.

Emergency Service

Only call if there is risk to life and property. Otherwise, refer to our Faults, Emergency and Outages section for the relevant gas and electricity fault numbers in your state.


Pay Your Bill

You can pay your bill online or by phone using either Visa or MasterCard.

1300 657 386

Hot Water Emergencies

131 766 

Otherwise, for appliance service, contact AGL Smarter Living (Monday to Friday, 8am-6pm AEST) on 131 766.

AGL Smarter Living

For supply, installation service and repair of your hot water, heating, cooling, or cooking appliances, please visit or call AGL Smarter Living.

131 766

Hearing Impaired Customers

Phone National Relay Service and quote 131 245

133 677


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Customer Complaints

As a customer you are important to us. If we don’t meet your expectations, we want to change that. We have a complaints resolution procedure that we follow to bring about a speedy resolution.

Please follow the steps below to make a complaint or provide feedback on our products and services.

Step 1: Customer Solutions Team

If you have an enquiry, please call our Customer Solutions Team 24/7 on 131 245. You can help by giving us as much information as possible when you raise your concern.

Step 2: Complaints Team

If you are dissatisfied with the way our team have handled your enquiry, or if we have failed to meet a commitment we have made to you, you can escalate your issue to our Complaints Team via email or by calling us on 1800 775 329 (8am-6pm AEST, Monday to Friday).

When contacting us, please let us know if you have raised this issue with us before and what your preferred outcome would be.

You can also view AGL's Dispute Resolution Policy or for more detailed information about AGL’s complaints handling process please see our Standard Complaints and Dispute Resolution Policy.

Corporate AGL Contacts

Investor Relations

For all information about your shareholding, including dividend statements and change of address, please contact the share registry.

For any other enquiries relating to an investment in AGL Energy, contact AGL's Investor Relations team:

Nicole Rizgalla
Investor Relations Manager
Direct:02 9921 2691
Mobile:0400 488 836


Address:Level 22, 101 Miller Street, North Sydney NSW 2060
Phone:131 245
Fax:+61 2 9921 2465


For any media enquiries, contact AGL's media team:

Karen Winsbury
Head of Corporate Communications
Direct:03 8633 6388
Mobile:0408 465 479


For all sponsorship enquiries, please contact:



For more information about AGL's sustainability program, contact AGL's Sustainability team:

More AGL Energy contact details are available here.

Energy Project Contacts

Residential Customer Enquiries

Click here

Business Customer Enquiries

Click here

Gas Energy Contacts

Upstream Gas Infoline

Phone: 1300 799 716

Camden Gas Project

Phone: 1300 799 716
Other Phone: 02 4633 5200

Gloucester Gas Project

Phone: 1300 799 716
Other Phone: 02 6558 1166

Hunter Gas Project

Phone: 1300 799 716
Other Phone: 02 6572 2753

Galilee Gas Project

Contact: Stuart Galway
Phone: 1300 799 716

Newcastle Gas Storage Facility

Phone: 1300 799 716

Silver Springs Gas Storage

Phone: 1300 799 716

Electric Energy Contacts

Tarrone Power Project

Phone: 1800 039 600

Dalton Power Project

Phone: 1800 039 600

Coopers Gap Wind Farm

Phone: 1800 039 600

Oaklands Hill Wind Farm

Phone: 1800 039 600

Silverton Wind Farm

Phone: 1800 039 600

AGL Torrens

Phone: 08 8240 9266

AGL Loy Yang

Phone: 03 5173 2000
Address: AGL Loy Yang,
Barton's Lane,
Traralgon, Victoria 3844

Broken Hill Solar Plant

Phone: 1800 039 600

Nyngan Solar Plant

Phone: 1800 039 600

Hallett Wind Farm

Phone: 1800 039 600
Other Phone: 08 8892 3072

Address: Burra Information Centre
7-9 Commercial Street,
Burra, South Australia 5417

Macarthur Wind Farm

Phone: 1800 039 600

Geothermal Energy

Phone: 07 3023 2489

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