Residential Customer Contacts
Gas and Electricity Enquiries
To get in touch, contact us during business hours, Monday to Friday, 8am until 6pm AEST - (excluding public holidays).
Calling from overseas? You can call us on +613 8633 6000 during business hours (Monday to Friday, 8am-5pm AEST).
Please click here to access our residential General Online Enquiries form.
Pay Your Bill
You can pay your bill online or by phone using either Visa or MasterCard.
AGL Smarter Living
For supply, installation service and repair of your hot water, heating, cooling, or cooking appliances, please visit aglsmarterliving.com.au or call AGL Smarter Living.
Only call if there is risk to life and property. Otherwise, refer to our Faults, Emergency and Outages section for the relevant gas and electricity fault numbers in your state.
Hot Water Emergencies
Otherwise, for appliance service, contact AGL Smarter Living (Monday to Friday, 8am-6pm AEST) on 131 766.
Hearing Impaired Customers
Phone National Relay Service and quote 131 245