For contact numbers and office locations, see our details below. Your information will be treated confidentially.
Please contact us during business hours from 8am until 6pm - Monday to Friday (excluding public holidays).
To submit an online enquiry, please click here.
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Residential gas and electricity enquiries
Phone: 131 245
To submit an online enquiry, please click here.
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Small and medium business customer service
Phone: 133 835
To submit an online enquiry, please click here.
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Industrial and commercial energy customer service
Phone: 1300 785 739
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AGL Assist
For supply, installation, service and repair of your hot water, heating, cooling or cooking appliances please call AGL Assist
Phone: 131 766
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Hearing impaired customers
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Phone |
133 677 (National Relay Service) and quote 131 245 (TTY and Modem users) |
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Emergency service
Phone 000 if there is risk to life and property, or refer to our emergency service directory for the relevant gas and electricity fault numbers in your state.
For hot water emergencies, phone 131 404
For 24hr appliance service, contact AGL Assist on 131 766
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Credit Card security
We care about the security of your personal information. In the past, some members of the public have been targeted by fraudulent activity, seeking personal information such as banking details (including credit card details).
For information on how to avoid fraud, click here.
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Head office
AGL Energy Limited
Level 22,
101 Miller St
North Sydney NSW 2060
Tel: (02) 9921 2999
Postal Address:
Locked Bag 1837
St Leonards NSW 2065