What is flexible pricing?
Flexible pricing is now available to all Victorian households with a remotely read smart meter and will provide the opportunity for customers to choose a more varied pricing structure.
If you are eligible and choose a flexible pricing offer, different electricity rates will apply depending on the time of day. For example, we may offer you a price structure where higher electricity rates apply during peak hours of the day and lower rates apply during shoulder and off-peak periods.
To be eligible for flexible pricing, you need:
> to be a Victorian residential electricity customer; and
> a remotely read smart meter.
Flexible pricing can lower electricity costs for some households but it will not be the right choice for everyone.
Flexible pricing may lower electricity costs for households that use most of their electricity during the off-peak and shoulder periods and/or are able to shift their usage to these off-peak times.
You should review the flexible pricing rates, your energy usage patterns and your ability to change those patterns and carefully consider whether flexible pricing will be beneficial for you before changing.
To view your current energy usage and track ongoing usage, take a look at My AGL IQ®. This clever online tool allows customers with a smart meter to monitor their energy usage and charges throughout the day. It’s exclusive and free to AGL customers.
Visit the ‘My Usage’ tab and select the ‘Time of Day’ option to see when you use most of your energy*.
To get started on My AGL IQ®, simply register or log in to AGL Energy Online
* The ‘Time of Day’ graphs displayed by My AGL IQ should be used as a guide only as they show your usage within periods of time during the day that do not align with flexible pricing tariffs.
Flexible pricing will provide you with more choice and provides an incentive to use power at times when there is less demand for electricity, which may reduce peak demand and reduce the need for infrastructure upgrades.
You can change to flexible pricing by calling the AGL Customer Service Centre 24/7 on 131 245.
The choice is yours. Changing to flexible pricing is voluntary and we will not change you to flexible pricing unless you request this option.
No, there are no fees for changing to or from flexible pricing.
Yes. You can change from flexible pricing to any current rate structure.
During the trial period (ending 31 March 2015), if you were an existing customer as at 1 July 2013 and you have remained with AGL at the same premises, you may also choose to revert back to your previous rate structure, even if it is no longer offered (rate variations and amendments to previous rate structure may apply).
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