Yes you can download your energy usage data. To do so, visit the 'My Usage' page in My AGL IQ® and click on the 'Download usage data' button under the usage graph.
The usage data that will be downloaded will reflect your usage for up to the last two years or from the date you joined AGL, whichever is earlier. Your usage data will be downloaded in CSV format, which can be opened using Microsoft Excel.
- Explanations of each of the column headings in the data you have downloaded from My AGL IQ are outlined below:
Device Number –this is your meter number, which can be found on your bill.
Device Type – this refers to your meter type. It can be BASIC or MIRM. A smart meter type is a subset of an MIRM meter.
Register Code - some meters may have multiple registers to allow for loads to be measured separately. For example, register 1 might be used to measure electricity consumed for general household use and register 2 might be used to measure the electricity consumed for a pool pump. The register code identifies the specific register that a reading relates to. This code may be found of your actual meter (if applicable) but will not appear on your bill. AGL uses this code internally.
Rate Type Description – Your tariff is generally made up of a number of rate types. The rate type description identifies your rate type, for example peak, off-peak, shoulder. On your bill in the ‘Usage and supply charges’ section, each rate type applicable to your tariff is displayed as an individual line item with the consumption and charges associated with it.
Start Date, End Date – the time period, up to a maximum of two years, with AGL as your electricity retailer. This is different from the information shown on your electricity bills. Each electricity bill will show you information for the relevant ‘Supply Period’ only.
Consumption Value – the amount of kilowatt hours (kWhs) you have consumed. Your bill will show this data under ‘Usage kWh’ and will be for the Supply Period listed on your bill. Please note, the figure may differ between My AGL IQ and your bill, depending on the time period you have selected.
Billed Flag – this refers to whether you have been billed for your consumption. This is flagged as either billed or unbilled.
Quality Flag – this refers to your meter read and can be flagged as A (actual read), E (estimated read), S (substitute read), M (missing read) or F (final read). Your bill will show this data under ‘Reading Type’. Please note a missing read should only occur for unbilled periods and will therefore not be found on your bill.
All previous, current and projected billing amounts shown in the 'My Usage' tab include your usage charges and other items on your bill such as supply charges, concessions and discounts.
They do not include carry forward balances, Pay on Time discounts or manual adjustments. Projected bill amounts are only available for smart meter, non solar customers.
You can view your previous gas or electricity bills for up to two years using AGL Energy Online.
- Log into AGL Energy Online
- Click on My bill and payment history
- Select gas or electricity
Alternatively, you could access your previous gas or electricity bills for up to 12 months using My AGL IQ.
- Log into AGL Energy Online
- Click My AGL IQ
- Click Explore My usage charges to access your gas bills
- Click Explore My usage charges and the Bill view tab to access your electricity bills (Activated smart meter customers will also be able to view their projected bill)
There are a number of ways that you can reduce your energy usage. To find out more about how to save energy please visit www.aglsmarterliving.com.au or review the savings tips on the ‘Ways to Save’ page within My AGL IQ®.
There are a number of ways you can reduce your energy usage, which can help you to reduce your bill. To find out more about how to save energy please visit www.aglsmarterliving.com.au or review the savings tips on the ‘Ways to Save’ page within My AGL IQ®.
The usage graph contains data dating back a maximum of two years, unless: (a) you switched your electricity/gas to AGL or (b) you moved house within the last two years, in which case data will only be available from the time of that most recent event.
The temperature on the graphs in the 'My Usage' tab is displayed as follows:Daily view - temperatures during the hour.Weekly view - daily maximum temperatures are displayed for a week.Monthly view - daily maximum temperatures are displayed for a month. Annual view - average maximum temperature for the month is displayed over a calendar year. This data is provided by WeatherZone, an external third party.
Your billing and usage data for your previous contract will only be available up until your move out date.
An AGL 'flexible rate' will charge different prices per kWh for various time periods during the day. There could be up to 3 time of use periods included in a 'flexible rate' product. For example:
- 'peak rate' could have the highest costs and possibly be charged between set daily periods such as 6am-9am and 5pm-9pm.
- 'off peak rate' could have the lowest costs and possibly be charged between set periods daily such as 12am-6am and 2pm-4pm.
- 'shoulder rate' could have midrange costs and possibly be charged between set periods daily such as 4pm- 5pm, 9am-2pm and 9pm- midnight.
When comparing your usage charges or your consumption, 'about the same' is used when your usage charges or consumption is plus or minus 1% compared with the previous time period selected (e.g. a week, month, year or season).
My AGL IQ® relies on having up-to-date meter data available in AGL’s system. If there are delays in receiving this data from your Distributor (who collects the data from your meter) there is the possibility AGL will be unable to provide up-to-date information. This is usually resolved after a short while so please check the site again in a few days.
A usage alert is an SMS or email that smart meter customers can opt to receive when your electricity consumption exceeds a nominated usage threshold.
You can set your own usage threshold, to compare your usage to a similar period last year or compare it to the previous billing period. An alert can be set at either 80% or 100% of the relevant usage threshold.
Usage alerts are only available to smart meter customers.
Non-solar customers : The 'Usage' graph reflects the amount of energy you have used over the selected time period. To change the time period, click on the buttons displayed above the graph. Usage is displayed in kWhs for electricity and MJs for gas.
Solar Customers : The 'Usage' graph reflects the amount of energy you have drawn from the grid as well as the solar energy fed into the grid over the selected time period. To change the time period, click on the buttons displayed above the graph. Usage is displayed in kWhs for electricity.
Non-solar customers: The charges that are displayed on 'Usage Charges' graphs under the 'My Usage' tab only factor in energy usage charges. Items such as discount and concessions, fixed charges and other adjustments are excluded.
For smart meter customers, the cost displayed for an hour of energy consumed is calculated by multiplying the amount of energy consumed within the hour by the average cost per kWh.
The average cost per kWh is calculated by taking the total cost ($) for all energy consumed within the current period to date divided by the total kWhs consumed.
When you enter information about your household on the 'Home Profile' page, it allows My AGL IQ® to make more relevant comparisons between your energy usage and other 'Similar Homes'.
It also assists AGL in identifying energy saving opportunities for you. So remember to update your Home Profile if you install a new air conditioner or undertake any other activity that will impact your energy usage.
These gaps occur when your distribution company has failed to send meter readings for those periods. The usage will be updated when your Distributor provides the missing read data to AGL. Check your My AGL IQ®at a later date.
Occasionally, there is a delay in receiving a meter read from your electricity distributor. If this occurs, your usage graph will display a gap in the data.
As soon as AGL receives this information, your usage data will be updated with the missing meter reads. Please check back in a few days.
The information provided in 'My Usage Charges' on the My AGL IQ® page relates only to energy usage charges (not including discounts and concessions) and not to your entire bill.
For more information on what is included in the 'My Usage Charges' information, please refer to the FAQ titled ‘How are the 'Usage Charges' values under the ‘My Usage’ tab calculated?’