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Information about SA retail electricity standing offer

On Tuesday 18 December 2012, the South Australian Government announced that it will implement retail electricity price deregulation with effect from 1 February 2013.

In response, AGL will deliver electricity price decreases to its South Australian standing contract residential and small business customers effective from 1 January 2013.

What does this mean for Residential Customers?

For existing and new to AGL South Australian residential electricity customers who are on an electricity standing contract as at 31 January 2013

Electricity rates that are 9.1% lower than AGL's December 2012 residential standing contract rates. These rates will be fixed for two years, until 31 December 2014, except for changes to network charges, carbon, renewable and energy efficiency scheme costs from time to time in accordance with any regulatory requirements and limitations.

The AGL standing contract price decrease will automatically apply from 1 January 2013 for current AGL standing contract customers, and from the start date of their standing contract for customers who sign up between 1 January 2013 and 31 January 2013.

For existing and new to AGL South Australian residential electricity customers who sign up to an AGL standing contract from 1 February 2013

Electricity rates that are 4.5% lower than AGL’s December 2012 residential standing contract rates.

AGL standing contract prices that apply from 1 February 2013 may change from time to time in accordance with any regulatory requirements and limitations.

What does this mean for Small Business Customers?

For existing and new to AGL South Australian small business electricity customers who are on an electricity standing contract as at 31 January 2013

Electricity rates that are 4.5% lower than AGL's December 2012 small business standing contract rates. These rates will be fixed for two years, until 31 December 2014, except for changes to network charges, carbon, renewable and energy efficiency scheme costs from time to time in accordance with any regulatory requirements and limitations.

The AGL standing contract price decrease will automatically apply from 1 January 2013 for current AGL standing contract customers, and from the start date of their standing contract for customers who sign up between 1 January 2013 and 31 January 2013.

For existing and new to AGL South Australian small business electricity customers who sign up to an AGL standing contract from 1 February 2013

Electricity rates that are 4.5% lower than AGL's December 2012 small business standing contract rates.

AGL standing contract prices that apply from 1 February 2013 may change from time to time in accordance with any regulatory requirements and limitations.

Why is AGL doing this?

The South Australian Government’s announcement that it intends to deregulate the retail electricity market from 1 February 2013 will, in AGL’s view, facilitate increased levels of competition, investment and innovation in the South Australian electricity market.

AGL has responded to this announcement by announcing a decrease in its current electricity standing contract rates. Although price de-regulation will not begin until 1 February 2013, AGL is keen to provide the benefit of discounted standing contract prices from 1 January 2013.

Do existing SA standing contract customers need to do anything?

No, current AGL South Australian electricity standing contract prices will decrease automatically from 1 January 2013.

But to remain eligible for the 9.1% discount rates and limited price increases, you must be on an AGL electricity standing contract on 31 January 2013.

Can existing AGL market contract customers do anything?

If you are an existing AGL South Australian electricity market contract customer you can swap to a new South Australian electricity standing contract.

Swap by 31 January 2013, and you will qualify for the special standing contract pricing arrangement that includes, until 31 December 2014, a 9.1% price decrease from our December 2012 standing contract prices and limited price increases.

Swap from 1 February 2013, and you will qualify for our new standing contract pricing arrangement that is 4.5% lower than our December 2012 standing contract prices.

If you swap from a fixed term AGL Advantage® plan, or fixed benefit period AGL Select plan, we will waive any applicable early termination fee.

If you wish to swap to an AGL South Australian electricity standing contract, then please call us 24/7 on 131 245 and we’ll be happy to help.

How do I know which type of contract I am on if I am an AGL customer?

AGL’s market contract plan names are AGL Select, AGL Freedom® and AGL Advantage®. Our standing contract is referred to as an AGL Standard Retail Contract.

If you are on an AGL market contract, your current plan name is shown on the reverse of your last AGL electricity bill under the heading of 'Your account in detail'.

If you are on an AGL standing contract, there is no plan name displayed on the reverse of your last AGL electricity bill under the heading of 'Your account in detail'. If you have changed plans since your last electricity bill, or are a new to AGL customer who has not yet received an electricity bill, your current plan name is included in your welcome letter.

If you are unable to work out which type of AGL contract you are on, please call us 24/7 on 131 245 and we'll be happy to help.

Can non-AGL customers do anything?

Yes, if you are an existing South Australian electricity customer you can switch to AGL to take up a new AGL South Australian standing contract.

Switch by 31 January 2013, and you will qualify for the special standing contract pricing arrangement that includes, until 31 December 2014, a 9.1% price decrease from our December 2012 standing contract prices and limited price increases.

Switch from 1 February 2013, and you will qualify for our new standing contract pricing arrangement that is 4.5% lower than our December 2012 standing contract prices.

If you wish to switch to an AGL South Australian electricity standing contract, then please call us 24/7 on 131 245 and we’ll be happy to help.

Will AGL be reviewing these rates midyear in 2013?

Electricity retailers regularly review their electricity prices, and there are a variety of reasons why electricity prices change over time.

For South Australian residential and small business customers who are on an AGL standing contract as at 31 January 2013, price increases until 31 December 2014 will be limited to increased charges relating to network costs, carbon, energy efficiency and renewable schemes.

Electricity prices for market contracts and the AGL standing contract pricing arrangement that applies from 1 February 2013, may change from time to time in accordance with any regulatory requirements and limitations.

What's happening in South Australia at a glance

Customer

Electricity Plan

Pricing Arrangement

Eligibility

AGL residential electricity customer AGL residential electricity standing contract 9.1% decrease from December 2012 standing contract prices Automatic for existing AGL standing contract customers
Applies from 1 January 2013 (or contract start date if between 1 January 2013 and 31 January 2013) Existing AGL market contract customers who switch by 31 January 2013
Price changes limited to network costs, carbon, energy efficiency and renewable schemes until 31 December 2014 for that contract New to AGL customers who sign up by 31 January 2013
Customers free to accept other offers at any time
AGL small business electricity customer AGL small business electricity standing contract 4.5% decrease from December 2012 standing contract prices Automatic for existing AGL standing contract customers
Applies from 1 January 2013 (or contract start date if between 1 January 2013 and 31 January 2013) Existing AGL market contract customers can switch by 31 January 2013
Price changes limited to network costs, carbon, energy efficiency and renewable schemes until 31 December 2014 for that contract New to AGL customers who sign up by 31 January 2013
Customers free to accept other offers at any time
AGL residential electricity customer and AGL small business electricity customer







AGL residential electricity standing contract and AGL small business electricity standing contract








Electricity rates 4.5% lower than December 2012 standing contract prices Existing AGL market contract customers who switch after 1 February 2013

Applies to new AGL standing contracts taken up from 1 February 2013
New to AGL customers who sign up after 1 February 2013



Customers free to accept other offers at any time
Prices may vary from time to time in accordance with regulatory requirements and limitations
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