Moving FAQs 

If you are on an AGL Advantage Plan and are ending your term before the end of your contract, you might be charged an early termination fee, which will be charged to your final bill from AGL.

However, if you take AGL with you when you move and continue to use AGL as your energy retailer on an AGL Advantage Plan, no termination fee will be charged. Your early termination fee will also be waived if AGL does not sell energy at your new premise.

There will be:

• a fee to cover the cost of a final meter read at your old location. This will appear as a 'Move out fee' charge on your final bill for the old property. This fee is passed through from your Distributor (the company that manages the pole, wires, gas pipes and meters in your area).
• a fee to cover the connection at your new location. This will appear as a 'Move in fee' charge on your first bill for the new property and is also passed through from the Distributor (the company that manages the pole, wires, gas pipes and meters in your area). If you are a concession card holder, find out on our concessions page if this fee could be waived.

If you are residing Queensland, the distributor (who looks after the poles, wires and gas pipes in your area) requires a visual inspection of your meter to ensure that your meter is safe.

If you have organised connections and there is no electricity or gas at your new premises, please call us immediately on 131 245 (Monday to Friday, 8am – 6pm AEST).

If you haven’t arranged your new connections, please call us on 131 245 so we can start the process as quickly as possible for you.

Not an AGL customer? We’ve made it easy to arrange to connect or disconnect your electricity and gas online.

• You can start the process by filling in the online connection and disconnection request form here.  
• If you need to connect your energy in less than 3 working days, call us directly on 131 245. 

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If you are an existing customers of AGL, move your energy to your new home seamlessly and quickly via AGL Energy Online.

 or 

Please call AGL straight away to arrange connection and disconnection of your energy supply. You are responsible for the disconnection of your energy in your old premises.

If you have moved but have not disconnected your energy in your old premises, you might still be liable for energy usage at your old address or until a final meter read is taken.

Existing customers.

You can arrange to disconnect your electricity or gas when requesting to connect your energy by filling in the online form here or 

If you need to be connected within 3 business days, please call 131 245 (8am to 6pm, Monday to Friday).

Alternatively, move your energy to your new home seamlessly and quickly via AGL Energy Online.

Not with AGL?

Please contact your energy retailer to request a disconnection. If you would like to arrange to connect your gas and/or electricity with AGL, move online now.

Yes. If you move and your new address is your primary place of residence, any concessions you have will roll over onto the new account.

For more information about concessions, please visit the Concessions, Rebates and Grants page.

Once you have completed AGL Energy Online's movers online form, a confirmation email will be sent to you with a reference number on it.

Within 3 business days of successfully submitting the form, the electricity or gas in your new home should be connected by the Distributor, who is responsible for the poles, wires, gas pipes and meters in your area.

If you have requested a disconnection of your energy supply, the Distributor will conduct a final meter reading within 3 days of the specified disconnection date.

If you haven’t arranged your connections or disconnections and you require your gas and/or electricity to be connected or disconnected in less than 3 business days, please call us on 131 245 so we can start the process as quickly as possible for you.

Change of personal details

• Log in to AGL Energy Online
• Select “Update my personal details” and follow the instructions on the screen

Note: Personal details changes require 24 hours before it is visible in our system. 

Are you moving home?
Please notify AGL so we can arrange your new home to be connected on the date you request. You can do this online by:

• Clicking on the 'Moving' button on right and follow the instructions on the screen.
  
  OR
• Logging into AGL Energy Online
• If you haven’t already registered for AGL Energy Online, ensure that you have your recent energy bill handy, select ‘Register’ on the top right hand corner of agl.com.au. You will be automatically directed to My Account, AGL Energy Online’s account management homepage, once you have registered.
• select ‘Moving’ on the top of the page, and follow the instructions on the screen.

Organise a move in:

• Click on the 'Moving' button on the right and follow the instructions on the screen
• Log into AGL Energy Online
• If you haven’t already registered for AGL Energy Online, ensure that you have your recent energy bill handy, select ‘Register’ on the top right hand corner of agl.com.au. You will be automatically directed to My Account, AGL Energy Online’s account management homepage, once you have registered.
• Select ‘Moving’ on the top of the page, and follow the instructions on the screen.

Organise a disconnection
To request a disconnection of gas and/or electricity at your current address, please call 133 835 (8am to 6pm, Monday to Friday).