Understanding Your AGL Bill 

Power bills seem too high?

There are several possible reasons why your electricity bill or gas bill may appear to be higher than expected. Click here to find out why or view our energy saving tips to reduce your bill.

Interactive AGL Bill Explainers

To help you better understand your bill, we have developed interactive bill explainers for your electricity and gas bills.

Trouble paying your bill?

Paying bills can be tough when you're short on funds. Our Staying Connected program helps current customers who are experiencing financial difficulties get back on track.  While you're on the program, your energy services won't be disconnected and you'll be protected from late payment fees.

• We'll set up a personal payment plan that best suits your situation to ensure you stay on track with your bills
• We'll give you advice about government assistance and concessions that you may be eligible for
• We can put you in touch with other free support services you may find useful, including confidential financial counselling
• We provide simple energy saving tips.

If you're having trouble paying your AGL gas or electricity bills, call 1300 659 925.