For more detail on the following concessions and rebates, including who is eligible and the appropriate concessions available, click the links below.
If you believe you are eligible for any of the following and would like to apply, call us on 131 245.
Electricity Concession
From 1 July 2011, the QLD Electricity Concession will increase to $0.5740 per day (excluding GST). This rebate is applied as a daily amount and is paid in instalments through each electricity bill (indexed annually for inflation on 1 July).
To be eligible, customers must hold one of the following concession cards:
- Pensioner Concession Card – Centrelink or Department of Veterans’ Affairs,
- Queensland Government Seniors Card, or,
- Department of Veterans’ Affairs Gold Cards - for recipients of War Widow or War Widower, or Totally and Permanently Incapacitated rate pensions.
A concession can also only be claimed if:
- The name on the energy account must match the name on the concession card
- Only eligible for concession at principle place of residence
- Card holders are eligible to claim the rebate for premises where they live alone or share the home with:
- Their spouse
- Other persons who hold a pensioner concession card or Queensland seniors card
- Other persons wholly dependent on them
- Other persons who receive an income support payment from Centrelink, the Family Assistance Office, or the Department of Veterans’ Affairs and who do not pay rent
- Other persons who live with the card holder to provide care and assistance, and who do not pay rent
Applicants must also declare that no other persons except casual visitors share the residence with them.
^ Back to top
Reticulated Natural Gas
Eligible concession card holders can receive $0.1579 (excluding GST) per day. This rebate is applied as a daily amount each quarter on each bill.
To be eligible, customers must hold one of the following concession cards:
- Pensioner Concession Card – Centrelink or Department of Veterans’ Affairs,
- Queensland Government Seniors Card, or,
- Department of Veterans’ Affairs Gold Cards - for recipients of War Widow or War Widower, or Totally and Permanently Incapacitated rate pensions.
Concession can also only be claimed if:
- The name on the energy account must match the name on the concession card
- Only eligible for concession at principle place of residence
- Card holders are eligible to claim the rebate for premises where they live alone or share the home with:
- Their spouse
- Other persons who hold a pensioner concession card or Queensland seniors card
- Other persons wholly dependent on them
- Other persons who receive an income support payment from Centrelink, the Family Assistance Office, or the Department of Veterans’ Affairs and who do not pay rent
- Other persons who live with the card holder to provide care and assistance, and who do not pay rent
Applicants must also declare that no other persons except casual visitors share the residence with them. For more information, please contact AGL on 131 245.
^ Back to top
Electricity Life Support Concession Scheme
The Electricity Life Support Concession Scheme provides financial assistance to seriously ill people who use home-based life support systems (oxygen concentrators or kidney dialysis machines) provided they have been medically assessed in accordance with the eligibility criteria determined by Queensland Health.
For further information about the Electricity Life Support Concession Scheme, please visit the Department of Communities Website.
^ Back to top
Home Energy Emergency Assistance (HEEA)
The HEEA scheme provides a one-off emergency assistance to low income households suffering a short-term financial crisis (within the past 12 months), and who are unable to pay their current electricity and/or reticulated natural gas bills and are at risk of disconnection.
Eligibility for the Rebate is based on the following criteria:
- The applicant must be a customer of AGL and be registered on AGL’s Staying Connected Program; or
- on a payment plan; or
- be a registered concession card holder; or
- For non concession card holders the customer must have a base income of no more than the Commonwealth government’s maximum income rate for part age pensioners.
^ Back to top
Medical Cooling and Heating Electricity Concession Scheme
From 1 July 2010, the Queensland Government introduced a new electricity concession to assist low-income concession holders in Queensland who have a medical condition that requires the use of electricity for cooling or heating.
Eligible individuals will be entitled to a concession to assist with increased electricity costs incurred by frequent operation of an air-conditioning unit in order to regulate body temperature. The concession amount will be paid directly by the Queensland Government in quarterly instalments by direct payment to an eligible recipient’s bank account.
Important note: This concession is administered by the Government of Queensland, please contact the Queensland Concession Services to find out if you are eligible and how to apply on 1800 460 849 or visit www.communities.qld.gov.au/community/concessions.
For more information regarding Queensland Government concessions and application forms, please call Concessions Services on 131 304 or visit the Queensland Government website.
Or call AGL on 131 245.
^ Back to top
Community Ambulance Cover
As of 1 July 2011, Queenslanders are no longer required to pay the Community Ambulance Cover Levy through their electricity bills.
The levy will no longer be charged after 30 June 2011. Customers’ next electricity accounts will only include a charge for the levy for the number of days up to and including 30 June 2011.
For more information, please contact AGL on 131 245 or visit the Community Ambulance Cover website at www.ambulancecover.qld.gov.au.