Trouble paying your bill? If you are experiencing any difficulties paying your account, please contact us on 131 245 to discuss alternative arrangements.

There are several possible reasons why your AGL bill may seem high.

To help you understand your account, we have provided answers to the most common bill enquiries.

Usage

It is quite common to underestimate the impact on energy consumption of a new appliance or an additional person living in the house. Find out more...

Estimated bill

In some cases we are unable to get an exact meter reading at your house.  This is usually because we couldn't get access to your meter.  In those circumstances you will be given an estimated bill.  Find out more...

Billing period change

For various reasons, your billing period may have changed.  This can have quite a significant impact on your bill, especially where the billing period was short and has changed to a longer cycle. Find out more...

Merchant Service fee

If you choose to pay using a credit card payment option, a 1% (GST inclusive) payment processing fee may apply and will appear on your next bill. Find out more...