| Account application fee |
|
|
| Standard |
$33.70 |
$37.07 |
| Account administration fee |
|
|
| Late payment fee |
$12.20 |
$13.42 |
| Bank dishonoured transaction |
Bank fee |
Bank Fee |
| Credit card transactions # |
|
|
| Payment processing fee |
1% |
1% |
| Call to collect |
$29.30 |
$32.23 |
| No access fee* |
$84.40 |
$92.84 |
| New Connection Fee ** |
$150.00 |
$165.00 |
| Cut off service in street for debt* |
$338.77 |
$372.65 |
| Reconnect service in street after cut off* |
$302.41 |
$332.65 |
| Meter charges* |
|
|
| Attach/remove locks/plugs to Meter for debt |
$76.94 |
$84.63 |
| Meter fix - fault rectified |
$76.94 |
$84.63 |
| Meter refix |
$76.94 |
$84.63 |
| Meter remove |
$76.94 |
$84.63 |
| Meter turn on |
$76.94 |
$84.63 |
| High account complaint |
$162.87 |
$179.16 |
| |
|
|
| Service pipe removal (for debt or permanent removal)* |
$338.77 |
$372.65 |
| Special meter read fee* |
$19.50 |
$21.45 |
| Special appointment to read meter* |
$32.69 |
$35.96 |
|
|
|
| Note: |
|
|
| ^ Prices from 1 July 2008 |
|
|
| # From 7 July 2006 all credit card transactions will be subject to a 1% payment processing fee |
| *These fees are subject to changes in Distributor charges. |
| ** New connection fee is effective from the 1st August 08. This charge will be invoiced directly to the customer by APA Group on receipt of each new connection order.The APA group, as contractors to Envestra Ltd, operate and maintain the natural distribution network in SA. |