The Customer Services team is a business unit within AGL's Retail Energy Group. The group is responsible for the retail of natural gas, electricity and energy-related products and services to approximately four million residential and small business customer accounts throughout Australia.
Our Retail employees are located at our offices in Eastwood in SA, Canberra, North Sydney and Spencer Sreet in Melbourne.
This group is led by Ken Hodgson, Group General Manager Retail Energy.
Retail Energy Current Strategic Priorities
- Realise Benefits of our new operating platform to improve customer experience
- Grow the Business
- Increase Employee Engagement
- Operational Excellence.
Through Operational Excellence we aim to distinguish ourselves from our competitors by delivering best- in-class service to our customers. To achieve this we focus our efforts on providing our customers with:
- SIMPLER products and services
- FASTER delivery of the things we offer, and
- CHEAPER cost of our services.
Roles that work within Customer Service include:
- Customer Service Representative
- Customer Service Specialist Specialist
- Team Leader
- Business Support Officer
- Operational Performance Manager
- Customer Service Manager.
To see current vacancies in Customer Services please click on links below: