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Our Commitments

At AGL we are very aware of our responsibility to the community and the environment as well as our customers and shareholders.

The AGL Customer Charter:

Our Promises to our Customers

The AGL Customer Charter outlines what you can expect as our customer. It is also a benchmark against which we measure our service to you. Our mutual rights and obligations are covered by your General Terms as well as specific regulations and codes.

At AGL we have four central promises that we make to all our residential and business customers:

  • We will deliver quality service
  • We will provide value for money
  • We will understand your needs and meet them
  • We will be there with the answers when you need them.

And you can be sure these are not just empty promises. We will measure our ability to deliver against them and publish the results in our annual Sustainability Report as well as here on the AGL website.

View the AGL Dispute Resolution Policy.

Our Commitment to the Environment

AGL recognises the need to balance the demand for reliable energy with a responsibility to preserve our environment. An overview of our environmental policies is available in our Sustainability Report. AGL Green Choice allows businesses to take positive action to reduce the impact of their energy usage on the environment.

Our Commitment to the Community

AGL is committed to working with the community in a number of ways.

Our Commitment to Diversity and Inclusion

At AGL we’re committed to building a diverse workforce and an inclusive workplace culture.  We recognise that by valuing diversity and inclusion we’ll have a better understanding of, and engagement with, the customers we serve, our employees, and the communities in which we operate.  AGL’s Diversity & Inclusion Council, which is chaired by Managing Director and CEO Michael Fraser, oversees a comprehensive strategy to build inclusion and foster diversity in all its forms across AGL workplaces.  

AGL is a current Employer of Choice for Women, as recognised by the Equal Opportunity for Women in the Workplace Agency in 2012 (now called the Workplace Gender Equality Agency).  

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