Emergency Information 

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As your energy retailer, AGL does not have control over the supply to your property. In the case of lost supply or outages to your property please use the Faults and Emergencies number located on the front of your AGL bill.  This is the number of your electricity distribution company responsible for supply in your area.

For major incidents where this is risk to life or property, call 000.

Alternatively, please use the contact numbers listed below:

New South Wales
Gas Jemena Gas Networks 131 909  www.jemena.com.au
Electricity
Integral 131 003  www.integral.com.au
Electricity
Energy Australia 131 388  www.energy.com.au
Electricity
Country Energy 132 080  www.countryenergy.com.au
Hot water emergency
AGL Assist 131 404  
Victoria
Gas APA Group 1800 808 526 www.apa.com.au
Gas SP Ausnet 136 707 www.sp-ausnet.com.au
Gas Multinet 132 691 www.multinetgas.com.au
Electricity
Jemena 131 626 www.jemena.com.au
Electricity United Energy 132 099 www.ue.com.au
Electricity Citipower (Powercor) 131 280 www.powercor.com.au
Electricity Powercor 132 412 www.powercor.com.au
Electricity SP Ausnet 131 799 www.sp-ausnet.com.au
Hot water emergency
(Melbourne metro only)
131 404  
Queensland
Gas APA Group 1800 808 526 www.apa.com.au
Electricity - Loss of supply Energex 13 62 62 www.energex.com.au
Electricity Ergon 13 22 96 www.ergon.com.au
Electricity - Emergencies Energex 13 19 62 www.energex.com.au
Emergencies Ergon 13 16 70 www.ergon.com.au
Natural Gas - Gas leak or emergency AGL Assist 1300 763 106   
LPG - Emergencies / faults
AGL Assist  1300 763 342   
South Australia
Gas APA Group 1800 808 526 www.apa.com.au
Electricity ETSA Utilities 131 366 www.etsautilities.com.au
Hot water emergency
(Adelaide metro only)
AGL Assist 131 404