Contact AGL 

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Contact AGL

AGL Customers - Contact us Online with AGL Energy Online.

As Australia's leading integrated renewable energy company, we've developed another Australian first for a major energy retailer - AGL Energy Online. It's available 24/7 so you can manage your energy account when it suits you.

As an AGL customer, you can enjoy all this with just a few clicks.

  • Help the environment and select to conveniently receive your bills via email.
  • Available 24 hours a day, 7 days a week.
  • Organise to connect or disconnect your energy in just a few minutes.
  • View and monitor your past energy usage online.
  • Keep all your contact details, including concession information, up to date. You can even switch your energy plan online.
  • View and pay bills or set up Bill Smoothing for regular, even payments
  • Make and track secure online enquiries and access regular enquiries via our FAQs.
Telephone

You can contact AGL by phone.

Please contact us during business hours, Monday to Friday, 8am until 6pm AEST - (excluding public holidays).


Residential gas and electricity enquiries

Phone: 131 245


Small and medium business customer service

Phone: 133 835


Industrial and commercial energy customer service

Phone: 1300 785 739


AGL Smarter Living

For supply, installation, service and repair of your hot water, heating, cooling or cooking appliances please call AGL Smarter Living.

Phone: 131 766


Hearing impaired customers

Phone: 133 677 (National Relay Service) and quote 131 245 (TTY and Modem users)


Emergency service

Phone: 000 if there is risk to life and property, or refer to our
emergency service directory for the relevant gas and electricity fault numbers in your state.

For hot water emergencies, phone 131 404
For appliance service, contact AGL Smarter Living (8am-6pm, Monday to Friday)on 131 766

General online enquiries

For general enquiries, questions about AGL or our website, you can use the online enquiry form.

Please use this form only if your enquiry is of a general nature, relates to AGL the organisation or to provide feedback on our online experience.

By mail

Head office:
AGL Energy Limited

Level 22,
101 Miller St
North Sydney NSW 2060
Tel: (02) 9921 2999

Postal address:
Locked Bag 1837
St Leonards NSW 2065

AGL Do Not Contact List

The AGL Do Not Contact List allows you to register your details to avoid receiving unsolicited marketing from AGL. It is available to you whether you are an AGL customer or not.

How to register

  • Email your name/business name and address to DST@agl.com.au
  • Write to us at:
      AGL Energy Limited
      Marketing DNC Request
      Locked Bag 14120 MCMC
      Melbourne VIC 8001
  • Visit AGL at:
      Level 22
      120 Spencer Street,
      Melbourne, VIC 3000
  • Inform the marketer when they call you or visit your home.
  • Call us on: 131 245 (8am to 6pm, Monday to Friday)

We will update your details on the register within 30 business days. If you wish to change your application or details or have any questions about the AGL Do Not Contact process please contact us on 131 245 (8am to 6pm, Monday to Friday).

For more information about how we handle your personal information and how you can access it, see our Privacy Policy.

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